OneWest Bank Customer Service

Phone Number & Contact Info

OneWest Bank's Best Phone Number

Toll-free·Calls Customer Service·Most popular OneWest Bank number

How do I talk to a live human at OneWest Bank?

A:Press 1, then 1

Does OneWest Bank offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this OneWest Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 1

What are the hours and when should I call?

OneWest Bank operates the call center for this 800-669-2300 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this OneWest Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like OneWest Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call OneWest Bank is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call OneWest Bank

In summation, the best day to call OneWest Bank is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that OneWest Bank staffs the call center well on Thursday.

Why Customers Call OneWest Bank

If you have time to do a bit of reading before you call OneWest Bank, we recommend you read over some of our problem-specific articles.

What are the fees associated with OneWest Bank accounts?

The fees associated with OneWest Bank accounts vary depending on the type of account and services chosen. OneWest Bank offers a range of account options, such as checking, savings, money market, and CD accounts. Some common fees include monthly maintenance fees, overdraft fees, transaction fees, and fees for additional services like wire transfers or stop payments. However, specific fee details are not provided in the FAQ. To obtain comprehensive information about the fees associated with OneWest Bank accounts, it is recommended to visit their website or contact their customer service for accurate and up-to-date fee schedules tailored to specific account types and circumstances.

What are the hours of operation for OneWest Bank?

OneWest Bank operates during standard banking hours for most of its branches. The exact hours of operation may vary depending on the location. Generally, the bank is open from Monday to Friday, starting around 9:00 am and closing around 5:00 pm. Some branches may have extended hours, such as opening earlier or closing later, to accommodate customers' needs. It is important to note that certain branches may have different operating hours, so it is recommended to visit the bank's website or contact their customer service for the specific hours of the desired branch. OneWest Bank is dedicated to providing convenient and accessible services during typical business days to meet customers' banking needs.

Does OneWest Bank offer mobile banking services?

Yes, OneWest Bank offers mobile banking services to its customers. With the OneWest mobile banking app, users can conveniently manage their accounts anytime, anywhere, using their smartphones or tablets. The app provides various features, including checking account balances, transferring funds between accounts, paying bills online, and depositing checks remotely through mobile check deposit. Additionally, customers can set up alerts and notifications for account activity and view transaction history. The mobile banking app is secure and user-friendly, ensuring the safety of personal information and financial transactions. OneWest Bank prioritizes the convenience and accessibility of its customers, and the mobile banking services provide a convenient and efficient way to handle finances on the go.

Top OneWest Bank customer service problems

Click the link above to get answers to just about any OneWest Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is OneWest Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a OneWest Bank agent. This phone number is OneWest Bank's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-669-2300 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call OneWest Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, OneWest Bank has 1 phone number. It's not always clear what is the best way to talk to OneWest Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for OneWest Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like OneWest Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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