Does Oklahoma Gas & Electric Co offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-5pm EST.The least busy day is Monday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Oklahoma Gas & Electric Co below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Oklahoma Gas & Electric Co phone number to document the phone system.
Here is how our research team describes the way the Oklahoma Gas & Electric Co phone system greets you: Power outage or downed power line: press 1. Payment options: press 2. Account services: press 3. To start, stop, or transfer service: press 4. OGE programs: press 5. For smart hours thermostat or OGE.com: press 6.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-4.
Below are some clips we've found from Oklahoma Gas & Electric Co's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to OG and E customer service.
Calls are monitored for quality assurance.
If you're calling for a residential account, press one.
For a commercial account, press two.
It's currently after hours, and there are no representatives available to take your call.
However, our automated system can assist with most tasks.
Or you can visit o g e dot com. Otherwise, please call again during normal business hours between eight AM and five PM, Monday through Friday."
Excerpt from a call with Oklahoma Gas & Electric Co
Tuesday, February 13, 2024 11:24 PM
The first phone menu
"Welcome to OG and E customer service.
Calls are monitored for quality assurance.
If you're calling for a residential account, press one.
For a commercial account, press two."
Excerpt from a call with Oklahoma Gas & Electric Co
Saturday, March 23, 2024 4:25 AM
After you press 1
"At any time, press the star key to go back to the main menu.
If you're calling to report an emergency, like a downed power line or outage, press one."
Excerpt from a call with Oklahoma Gas & Electric Co
Saturday, March 2, 2024 3:34 PM
What are the hours and when should I call?
Oklahoma Gas & Electric Co operates the call center for this 800-272-9741 phone number Mon-Fri 8am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 109 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Oklahoma Gas & Electric Co call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Oklahoma Gas & Electric Co phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Oklahoma Gas & Electric Co staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Oklahoma Gas & Electric Co is Monday.The most busy day to call is Wednesday, which averages 138% more phone calls by comparison.Again, this is based on a sample of 109 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Busiest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Oklahoma Gas & Electric Co is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Oklahoma Gas & Electric Co staffs the call center well on Monday.
Why Customers Call Oklahoma Gas & Electric Co
If you have time to do a bit of reading before you call Oklahoma Gas & Electric Co, we recommend you read over some of our problem-specific articles.
Oklahoma Gas & Electric Co (OG&E) offers customers a variety of pricing plans to meet their unique energy needs. One option available is the Residential Time-of-Use plan which helps customers manage their energy usage and costs by offering lower rates during off-peak hours. This plan is suitable for those with flexible energy consumption patterns. Additionally, OG&E provides the Average Monthly Payment plan, which allows customers to pay a consistent amount each month based on their average energy usage, making budgeting easier. For customers who prefer a traditional plan, OG&E offers the Residential Service plan with a fixed rate for the duration of the contract. These pricing plans give customers the flexibility to choose an option that aligns with their energy consumption habits and budget requirements.
Oklahoma Gas & Electric Co (OG&E) offers customers a variety of convenient payment options for their bills. Customers can choose to pay their bills online through OG&E's website, where they can set up one-time payments or enroll in automatic bill payments. OG&E also provides a mobile app, allowing customers to make payments from their smartphones. Additionally, customers can pay their bills in person at authorized payment locations, such as grocery stores, or by mail using a check or money order. For those who prefer to pay over the phone, OG&E offers a toll-free number for bill payments. These diverse payment options give OG&E customers flexibility and convenience in managing their energy bills.
Oklahoma Gas & Electric Co (OG&E) offers a variety of energy-saving tips and programs to help customers reduce their energy consumption and save money. Firstly, the SmartHours program enables customers to shift their high electricity usage to off-peak hours, benefiting from lower rates during those times. Additionally, OG&E offers energy efficiency programs like the Home Energy Program, providing free energy audits and incentives for energy-efficient improvements to homes. The Heating, Ventilation, and Air Conditioning (HVAC) Program offers rebates for upgrading to energy-efficient HVAC systems. Customers can also participate in the Wind Power Program to support renewable energy. Moreover, OG&E provides various tips for conserving energy, such as adjusting thermostat settings, using LED lighting, and properly insulating homes. These initiatives empower customers to make environmentally friendly choices while reducing their energy bills.
Click the link above to get answers to just about any Oklahoma Gas & Electric Co customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Oklahoma Gas & Electric Co, and their purpose. Are any of these similar to the reason you are trying to call?
Electric service setup inquiry: "I went online to set up my electric service."
- From a call lasting 21m 52s , Aug 1, 2024 5:10 PM
More Oklahoma Gas & Electric Co Customer Service Contacts
There are of course other ways to contact Oklahoma Gas & Electric Co customer service besides the phone. Below we list the best ones, by medium.
Oklahoma Gas & Electric Co Customer Help Desk / Web Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- Oklahoma Gas & Electric Co customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Oklahoma Gas & Electric Co's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Oklahoma Gas & Electric Co agent. This phone number is Oklahoma Gas & Electric Co's best phone number because 888 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-272-9741 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Oklahoma Gas & Electric Co first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Oklahoma Gas & Electric Co has 1 phone number. It's not always clear what is the best way to talk to Oklahoma Gas & Electric Co representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Oklahoma Gas & Electric Co. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Oklahoma Gas & Electric Co. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.