Oakley Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Oakley?
Q:
Does Oakley offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 6am-7pm, Sat 7am-4pm PST. The least busy day is Saturday, and the most busy day is Monday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Oakley below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Oakley phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3
Below are some clips we've found from Oakley's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Oakley.
Your privacy is important to us. Our privacy policy includes information about your rights and addresses the collection use, and disclosure of your personal information.
Find it at w w w dot oakley dot com slash e n dash u s slash legal slash privacy dash policy.
For United States, press one.
For Canada, press two."
Excerpt from a call with Oakley
Thursday, March 21, 2024 4:36 PM
After you press 1
"If you are calling for parts or to file a warranty service request, please press one.
For oakley dot com, press two."
Excerpt from a call with Oakley
Wednesday, March 6, 2024 8:35 PM
What are the hours and when should I call?
Oakley operates the call center for this 800-403-7449 phone number Mon-Fri 6am-7pm, Sat 7am-4pm PT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 121 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Oakley call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Oakley phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Oakley staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Oakley is Saturday. The most busy day to call is Monday, which averages 640% more phone calls by comparison. Again, this is based on a sample of 121 calls made with our AI-powered, web-based phone in the last 90 days.
- Mon
- Busiest
- Tue
- Wed
- Thu
- Fri
- Sat
- Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
The best time to call Oakley
In summation, the best day to call Oakley is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Oakley staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Oakley
If you have time to do a bit of reading before you call Oakley, we recommend you read over some of our problem-specific articles.
What is the warranty on Oakley products?
Oakley provides a comprehensive warranty on their products to ensure customer satisfaction. The standard warranty covers manufacturing defects and any other faults in materials or workmanship for a period of two years from the date of purchase. However, certain products, such as electronic devices and lenses, have different warranty lengths. Oakley also offers an optional Premium Plan to extend the warranty coverage for an additional year. To avail the warranty, customers must present a valid proof of purchase, and Oakley will repair or replace the product, depending on the circumstances. It is essential to note that the warranty does not cover damages caused by normal wear and tear, misuse, or unauthorized modifications. For a hassle-free and reliable warranty experience, customers can contact Oakley's customer service team or visit their website for further information.
What is Oakley's shipping policy?
Oakley's shipping policy ensures fast and reliable delivery of your order. The brand offers free standard shipping on all orders, with an estimated delivery time of 2-7 business days within the United States. Customers can choose to expedite shipping for an additional fee. Oakley ships to multiple international destinations, but shipping fees and delivery times may vary. Once the order is placed, customers receive a confirmation email with tracking details to monitor the shipment's progress. Oakley also offers a convenient option for in-store pickup if it is available at a nearby location. For further details on specific shipping policies, customers can visit the Oakley website or contact their customer service for assistance.
Are Oakley sunglasses prescription ready?
Yes, Oakley offers prescription-ready sunglasses. Oakley understands the importance of clear vision while enjoying various outdoor activities, hence they provide the option to add prescription lenses to their sunglasses. With numerous frame styles to choose from, customers can select the perfect pair that suits their visual needs, whether for everyday wear or specific sports. The prescription lenses can be fitted by an authorized Oakley dealer or by sending the frames to Oakley for professional installation. By incorporating their advanced technology and expertise, Oakley ensures that wearers can enjoy the benefits of both style and function in their prescription sunglasses.
Top Oakley customer service problems
Click the link above to get answers to just about any Oakley customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Oakley, and their purpose. Are any of these similar to the reason you are trying to call?
Request to speak with US representative: "Can I please speak to somebody in the United States?"- From a call lasting 6m 4s , Jun 21, 2024 8:19 PM
Request for replacement parts: "One of the arms broke on my favorite Oakley glasses, and I need a replacement."- From a call lasting 4m 16s , Mar 25, 2024 7:59 PM
Conclusion and closing notes
This is Oakley's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Oakley agent. This phone number is Oakley's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-403-7449 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Oakley first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Oakley has 1 phone number. It's not always clear what is the best way to talk to Oakley representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Oakley. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Oakley. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.