NutriSystem Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular NutriSystem number
Q:How do I get a live human at NutriSystem?
A:Do not say anything or push anything, just wait, and a rep will come on the line.
Q:Does NutriSystem offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat-Sun 9am-5:30pm EST. The least busy day is Sunday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Thursday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this NutriSystem phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Do not say anything or push anything, just wait, and a rep will come on the line.
Here is how our research team describes the way the NutriSystem phone system greets you: If you want to make changes to your auto-delivery order, for example, changing food selections or adjusting the date of your next order, checking the status of your order, or canceling the program, press 1. If you need assistance from our coaches, press 2. For technical assistance on the nutrition website or our new app, or to reset your password, press 3. To place an auto-code order, press 4. If you're calling to update your payment information, press 5. If you know your party's extension, press 7.
Below are some clips we've found from NutriSystem's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Nutrisystem and welcome to our new automated phone system. For quality and compliance purposes, your call may be recorded. Accessed, and stored by Nutrisystem and our third party partners to improve our level of service. Are you already a Nutrisystem customer?
If you're interested in learning more about the Nutrisystem program, please press one.
Or if you know your party's four digit extension, please enter it now."
Excerpt from a call with NutriSystem
Friday, March 1, 2024 10:23 PM
They may ask you to say or enter information
"Thank you for calling Nutrisystem. For quality and compliance purposes, your call may be recorded, accessed, and stored by Nutrisystem and our third party partners to improve our level of service.
Are you currently a Nutrisystem customer?
Please say or enter the phone number linked to your account."
Excerpt from a call with NutriSystem
Wednesday, April 3, 2024 6:30 PM

What are the hours and when should I call?

NutriSystem operates the call center for this 800-585-5483 phone number Mon-Fri 8am-8pm, Sat-Sun 9am-5:30pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 110 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NutriSystem phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NutriSystem staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call NutriSystem is Sunday. The most busy day to call is Monday, which averages 1100% more phone calls by comparison. Again, this is based on a sample of 110 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call NutriSystem is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that NutriSystem staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Why call this NutriSystem number?

Below is a sample of recent calls to NutriSystem, and their purpose. Are any of these similar to the reason you are trying to call?
Order processing inquiry: "I'm wondering why my order is being processed earlier than usual, causing financial strain."
- From a call lasting 8m 57s , Apr 3, 2024 6:30 PM
General inquiry: "Customer service. Yeah."
- From a call lasting 7m 21s , Mar 1, 2024 10:23 PM
Seeking to speak with representative: "I need to talk to someone."
- From a call lasting 2m 26s , Feb 29, 2024 8:49 PM
Seeking customer service: "I can't believe the way people try to scam your ass."
- From a call lasting 6m 38s , Jan 31, 2024 10:57 PM
Tree removal inquiry: "I need information on having trees cut."
- From a call lasting 2m 46s , Jan 9, 2024 9:01 PM

The Editor's Notes on Calling NutriSystem

Apr 3, 2024

Nutrisystem is a weight loss company that sells diet foods, diet plans and professional weight loss support services. As one of the oldest and largest diet programs in the country, it isn't surprising that Nutrisystem gets a lot of requests for customer service each and every day.

Why Do People Call Nutrisystem Customer Support?

People call Nutrisystem customer support for a range of reasons, including:

  • Signing up for a Nutrisystem plan
  • Changing or canceling a plan
  • Ordering Nutrisystem food and products
  • Requesting weight loss coaching
  • Addressing order and billing issues
  • Website troubleshooting

Best Practices for Calling Nutrisystem Customer Service

There are several things you can do when calling Nutrisystem customer service to help ensure that your call is handled quickly and professionally:

  • Call the right number. Nutrisystem has different toll-free numbers for different issues. You can find the correct numbers on the Nutrisystem website.
  • Call during hours of operation. The company's customer service departments are open at different times and days, so it is important to check the website to determine the hours during which you can call.
  • Before calling, have relevant documentation assembled so that you can reference it during the call. Documentation may include invoices, order confirmations, billing statements or previous correspondence between you and Nutrisystem about your issue.
  • If you are calling for technical support in using the website, be in front of your computer or device so you can troubleshoot along with the representative.
  • Have some way of taking notes during your call. These notes can be helpful if you have to escalate your case.

How do Consumers Feel About Calling Nutrisystem Customer Service?

A review of online and offline sources did not indicate a pattern of consumer complaints about Nutrisystem customer service. This indicates that customers are generally satisfied with the level of service that they have received.

What Kind of Issues can a Nutrisystem Customer Service Representative Resolve?

Nutrisystem customer service representatives can resolve a range of issues, such as: Answering questions about the program and its products, taking orders, assisting with online orders, providing weight-loss support and counseling and handling billing inquiries.

What Can't Be Resolved With a Call to Nutrisystem Customer Service?

Nutrisystem customer service representatives are not medical professionals and cannot provide medical advice. Because of the perishable nature of Nutrisystem food, it may not be possible to receive refunds on some products, unless they were sent in error or were defective in some way. The customer service representatives are not able to suspend or override company policies on these issues.

What Should You Do If You Have an Unsuccessful Call with Nutrisystem?

If you get off the phone with Nutrisystem customer service and feel as though your call wasn't handled appropriately, don't give up. You may still have options for resolving your situation or getting your questions answered:

  • First, review the notes that you took during your call. You may be able to identify areas of miscommunication or misunderstanding that resulted in the failure of your first attempt to work with Nutrisystem customer service.
  • Next, call Nutrisystem back. Politely explain that this is your second call and that your first conversation did not resolve your issue. Customer service representatives have different levels of training and experience and the next person you speak to may be in a better position to help you.
  • If a second call doesn't work, try getting in touch another way. Nutrisystem offers both live chat and email customer service options. These mediums have the advantage of providing you with a transcript of your conversation, which can be useful if you have a protracted dispute with Nutrisystem over your case.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact NutriSystem Customer Service

There are of course other ways to contact NutriSystem customer service besides the phone. Below we list the best ones, by medium.
Live Chat - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, NutriSystem provides this option.
Email - Customer Service
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and NutriSystem will reply our your email.
NutriSystem's website
As a last, sometimes only, resort- NutriSystem customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is NutriSystem's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NutriSystem agent. This phone number is NutriSystem's best phone number because 7,398 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-585-5483 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call NutriSystem first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or email. In total, NutriSystem has 1 phone number. It's not always clear what is the best way to talk to NutriSystem representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for NutriSystem. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NutriSystem. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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