If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Norwegian Airlines provides this option.
Use this link to find customer service help through their website
24 hours, 7 days
As a last, sometimes only, resort- Norwegian Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Norwegian Airlines?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Norwegian Airlines, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
The baggage allowance for Norwegian Airlines depends on the fare type and travel class. For LowFare and LowFare+ passengers, no checked baggage is included, but they can choose to add it for an extra fee. Flex and Premium passengers are allowed one checked baggage up to 20 kg. For all fare types, passengers can bring one carry-on bag and one small personal item free of charge, with the carry-on bag not exceeding 55x40x23 cm and the personal item not exceeding 25x33x20 cm. Additionally, parents traveling with infants (under 2 years) can bring one stroller or car seat at no additional cost. It's recommended to double-check the specific baggage policy for your booking as regulations may vary.
The Norwegian Airlines loyalty program is called Norwegian Reward. It is a free frequent flyer program that allows passengers to earn and redeem CashPoints, the program's currency, for various travel benefits. Members can earn CashPoints by booking flights with Norwegian or its partners, as well as through hotel bookings, car rentals, and online shopping. CashPoints can be used to pay for flights, seat reservations, baggage, and other services. Additionally, the loyalty program offers exclusive benefits such as free seat reservations, fast-track services, and access to airport lounges. Norwegian Reward members also enjoy faster boarding, priority check-in, and other perks. It's a rewarding program for frequent travelers, providing them with opportunities to save money and enhance their travel experience with Norwegian Airlines.
Norwegian Airlines provides food and beverages for purchase on board their flights, but meals are not included in the ticket price. Passengers can choose from a variety of options, including hot and cold meals, sandwiches, salads, snacks, and drinks. The in-flight menu caters to different dietary needs and preferences, offering gluten-free, vegetarian, and vegan choices. To make the flying experience more convenient, customers can pre-order their meals up to 72 hours before departure. Additionally, Norwegian Airlines offers a wide range of quality food and beverage options at affordable prices, ensuring that passengers can enjoy a satisfying and delicious meal while traveling with them.
Click the link above to get answers to just about any Norwegian Airlines customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
You came here to see Norwegian Airlines's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Norwegian Airlines agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Norwegian Airlines anyways and help you with your issue. Over the last 18 months, 4,476 customers like you have come in search of a phone number for Norwegian Airlines and helped us confirm they don't have one. Common reasons that people try to call Norwegian Airlines customer support department include Missed Flight, Find Itinerary, Lost Baggage, Special Request, Refund a Charge and other customer service issues. Rather than trying to call Norwegian Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or chat. Unfortunately, right now Norwegian Airlines doesn't have any phone numbers. It's not always clear what is the best way to talk to Norwegian Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Norwegian Airlines Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Norwegian Airlines, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Norwegian Airlines customers like yourself.
GetHuman does not provide call center services or customer support operations for Norwegian Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Norwegian Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.