How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Northwestern Mutual phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Repeat "Representative."
Here is how our research team describes the way the Northwestern Mutual phone system greets you: I'm here to help you get to the right team. If you have an extension, you can enter it now. Otherwise, in a few words, tell me why you are calling today?
Below are some clips we've found from Northwestern Mutual's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Northwestern Mutual.
IRS ten ninety nine forms will be mailed by January thirty first.
After this date, clients that have opted in may also view tax documents, select electronically by logging in to their account at northwestern mutual dot com.
Additional ten ninety nine FAQ can be found online.
If you have questions about the ten ninety nine you received or expect to receive, press one.
This call will be recorded for quality control purposes.
I'm here to help you get to the right team.
So if you have an extension, you can enter it now. Or in a few words, just tell me why you're calling today."
Excerpt from a call with Northwestern Mutual
Wednesday, February 14, 2024 8:20 PM
What are the hours and when should I call?
Northwestern Mutual operates the call center for this 800-388-8123 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 138 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Northwestern Mutual phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Northwestern Mutual staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Northwestern Mutual is Wednesday.The most busy day to call is Tuesday.Again, this is based on a sample of 138 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Northwestern Mutual is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Northwestern Mutual staffs the call center well on Wednesday.
More Ways to Contact Northwestern Mutual Customer Service
There are of course other ways to contact Northwestern Mutual customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Northwestern Mutual customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Northwestern Mutual's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Northwestern Mutual agent. This phone number is Northwestern Mutual's best phone number because 828 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-388-8123 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Northwestern Mutual first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Northwestern Mutual has 1 phone number. It's not always clear what is the best way to talk to Northwestern Mutual representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Northwestern Mutual. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Northwestern Mutual. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.