Northwestern Mutual Customer Service

Phone Number & Contact Info

Northwestern Mutual's Best Phone Number

800-388-8123
Toll-free·Calls Customer Service·Most popular Northwestern Mutual number
Q:

How do I talk to a live human at Northwestern Mutual?

A:Repeat "Representative."
Q:

Does Northwestern Mutual offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Northwestern Mutual phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Repeat "Representative."
Here is how our research team describes the way the Northwestern Mutual phone system greets you: I'm here to help you get to the right team. If you have an extension, you can enter it now. Otherwise, in a few words, tell me why you are calling today?
Below are some clips we've found from Northwestern Mutual's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling Northwestern Mutual. IRS ten ninety nine forms will be mailed by January thirty first. After this date, clients that have opted in may also view tax documents, select electronically by logging in to their account at northwestern mutual dot com. Additional ten ninety nine FAQ can be found online. If you have questions about the ten ninety nine you received or expect to receive, press one. This call will be recorded for quality control purposes.
I'm here to help you get to the right team.
So if you have an extension, you can enter it now. Or in a few words, just tell me why you're calling today."
Excerpt from a call with Northwestern Mutual
Wednesday, February 14, 2024 8:20 PM

What are the hours and when should I call?

Northwestern Mutual operates the call center for this 800-388-8123 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 138 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Northwestern Mutual phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Northwestern Mutual staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Northwestern Mutual is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 138 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Northwestern Mutual

In summation, the best day to call Northwestern Mutual is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Northwestern Mutual number, but it is also the day with the shortest hold times.

Why Customers Call Northwestern Mutual

If you have time to do a bit of reading before you call Northwestern Mutual, we recommend you read over some of our problem-specific articles.

What is Northwestern Mutual?

Northwestern Mutual is a reputable financial services company focused on helping individuals and businesses achieve their financial goals. With a history spanning over 160 years, it has built a strong reputation for its expertise in financial planning, insurance, and investment solutions. Northwestern Mutual offers a comprehensive suite of products and services, including life insurance, disability income insurance, long-term care insurance, and investment products. The company takes a client-centric approach by providing personalized financial guidance through its network of financial advisors, who work closely with clients to understand their unique situations and create tailored plans. Northwestern Mutual is committed to financial strength and stability, ensuring clients feel secure and protected. With its strong focus on helping clients plan for their financial future, Northwestern Mutual has become one of the leading financial services companies in the United States.

Can I access my Northwestern Mutual account online?

Yes, you can access your Northwestern Mutual account online through their secure website. With their user-friendly online portal, you can easily view your account details, check your policy information, monitor investment performance, and manage your financial goals at any time and from anywhere with internet access. The online platform also allows you to make online payments, update personal information, and access important documents securely. Northwestern Mutual prioritizes the privacy and security of your account, employing robust encryption and authentication measures to ensure your sensitive information remains protected. By providing convenient online access, Northwestern Mutual aims to help you stay connected with your finances and make informed decisions to achieve your financial objectives efficiently.

What services does Northwestern Mutual offer?

Northwestern Mutual offers a comprehensive range of financial services designed to help individuals and businesses achieve their financial goals. Their services include financial planning, investment advisory, retirement planning, estate planning, risk management, and insurance solutions. With a focus on providing customized strategies and solutions, Northwestern Mutual aims to help clients secure and grow their wealth while safeguarding their future. Their financial planning services involve understanding clients' goals, analyzing current financial situations, and creating personalized plans to achieve those objectives. Investment advisory services help clients with wealth management and investment decisions, supported by expert insights and research. Northwestern Mutual also offers a wide array of insurance options, such as life, disability, long-term care, and annuities, ensuring comprehensive protection for clients and their loved ones. Overall, Northwestern Mutual is committed to helping clients build a secure financial future through a wide range of tailored financial solutions.

Top Northwestern Mutual customer service problems

Click the link above to get answers to just about any Northwestern Mutual customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Northwestern Mutual Customer Service Contacts

There are of course other ways to contact Northwestern Mutual customer service besides the phone. Below we list the best ones, by medium.

Northwestern Mutual Customer Help Desk / Web Support

northwesternmutual.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Northwestern Mutual customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Northwestern Mutual's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Northwestern Mutual agent. This phone number is Northwestern Mutual's best phone number because 828 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-388-8123 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Northwestern Mutual first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Northwestern Mutual has 1 phone number. It's not always clear what is the best way to talk to Northwestern Mutual representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Northwestern Mutual. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Northwestern Mutual. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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