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Nautilus Customer Service

Phone Number & Contact Info

Nautilus's Best Phone Number

800-605-3369
Toll-free·Calls Customer Service·Most popular Nautilus number·We talk to customer service for you·Skip the wait on hold·Call now
Q:

How do I talk to a live human at Nautilus?

A:Direct to a human You can also use our free service that can talk to Nautilus for you and report back.
Q:

Does Nautilus offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 6am-5pm, Sat 7am-4pm PST. The least busy day is Thursday, and the most busy day is Friday. If the call center is closed, you can schedule a call.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Friday. You can skip the hold time for free.

Nautilus Customer Phone Numbers

Corporate Offices

800-628-8458
Toll-free · 24 hours, 7 days · Press 3 for "Company Operator." · For customer care, press 1. For sales, press 2. For the company operator, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call

Purchasing

800-618-8853
Toll-free · 24 hours, 7 days · Calling this Nautilus number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Nautilus below.

Let us call and talk to Nautilus for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Nautilus phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human

What are the hours and when should I call?

Nautilus operates the call center for this 800-605-3369 phone number Mon-Fri 6am-5pm, Sat 7am-4pm PT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 211 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Nautilus call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nautilus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nautilus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Nautilus is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 211 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Nautilus

In summation, the best day to call Nautilus is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Nautilus staffs the call center well on Thursday.

Why Customers Call Nautilus

If you have time to do a bit of reading before you call Nautilus, we recommend you read over some of our problem-specific articles.

What is the warranty period for Nautilus (Bowflex) products?

The warranty period for Nautilus (Bowflex) products varies depending on the specific product. Generally, the warranty covers defects in materials and workmanship for a specific duration. For example, the Bowflex SelectTech dumbbells have a warranty of two years, while the Bowflex Max Trainer M8 comes with a three-year warranty. It is recommended to check the product's manual or the Nautilus website for detailed information on the warranty period of a specific product. The warranty provides customers with peace of mind, ensuring that if any issues arise within the stated period, Nautilus (Bowflex) will repair or replace the product free of charge, excluding misuse or normal wear and tear.

Are there any maintenance requirements for Nautilus (Bowflex) products?

Yes, there are some maintenance requirements for Nautilus (Bowflex) products to ensure their optimal performance and longevity. Regular cleaning and lubrication of the equipment are recommended to prevent dust buildup and maintain smooth operation. It is also important to inspect cables, pulleys, and other moving parts regularly to ensure they are in proper working condition and make any necessary adjustments or replacements. Additionally, tightening screws and bolts periodically is necessary to keep the equipment stable and safe during use. Following the manufacturer's guidelines for maintenance and consulting the user manual will provide more detailed instructions specific to each Nautilus (Bowflex) product. By properly maintaining the equipment, users can enjoy a reliable and enjoyable fitness experience for years to come.

What is Nautilus (Bowflex) and what products do they offer?

Nautilus (Bowflex) is a leading fitness equipment brand offering a range of innovative products designed to meet various fitness needs. With a focus on home gym equipment, Nautilus (Bowflex) aims to provide users with effective workout solutions. The brand prides itself on its cutting-edge technology, ergonomic designs, and efficient training programs. Among their products are strength-training machines, such as the Bowflex Home Gyms, which utilize advanced resistance technology, allowing users to perform a wide range of exercises targeting different muscle groups. Additionally, they offer cardio machines like treadmills and Max Trainer machines, which provide high-intensity, low-impact workouts. Users can also find adjustable dumbbells, benches, and other accessories to complement their fitness routines. With Nautilus (Bowflex), individuals can create a versatile and comprehensive workout setup in the comfort of their own homes.

Top Nautilus customer service problems

Click the link above to get answers to just about any Nautilus customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Nautilus Customer Service Contacts

There are of course other ways to contact Nautilus customer service besides the phone. Below we list the best ones, by medium.

Nautilus Customer Help Desk / Web Support

nautilus.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Nautilus customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Nautilus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nautilus agent. This phone number is Nautilus's best phone number because 1,266 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-605-3369 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Nautilus first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Nautilus has 3 phone numbers. It's not always clear what is the best way to talk to Nautilus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Nautilus. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nautilus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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