National Australia Bank Customer Service

Phone Number & Contact Info

National Australia Bank's Best Phone Number

13 1312
Calls Customer Service·Most popular National Australia Bank number
Q:

How do I talk to a live human at National Australia Bank?

A:Press ###
Q:

Does National Australia Bank offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 18 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

National Australia Bank Customer Phone Numbers

Customer Service

13 2265
24 hours, 7 days · Only from a National Australia Bank phone · Press 2 and say what you want ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this National Australia Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press ###

What are the hours and when should I call?

National Australia Bank operates the call center for this 13 1312 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,481 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this National Australia Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like National Australia Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call National Australia Bank is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 1,481 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call National Australia Bank

In summation, the best day to call National Australia Bank is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that National Australia Bank staffs the call center well on Wednesday.

Why Customers Call National Australia Bank

If you have time to do a bit of reading before you call National Australia Bank, we recommend you read over some of our problem-specific articles.

How Do I Recover My National Australia Bank (Nab) Account?

The National Australia Bank has one of the most varied products and services for its customers, ranging from ATMs with Text-to-speech and lower panels for better accessibility, to online and mobile banking options. However, it does have helpful steps in case customers need a password reset, all that's needed is the customer's NAB ID to get started. You can choose to receive a security code by text or use your Telephone Password instead.

What are the different types of accounts offered by National Australia Bank (NAB)?

National Australia Bank (NAB) offers a range of accounts to cater to the diverse needs of its customers. These include transaction accounts, savings accounts, term deposits, and business accounts. Transaction accounts, such as the NAB Classic Banking account, are designed for everyday banking needs and include features like online and mobile banking, debit cards, and ATMs. Savings accounts, like NAB Reward Saver, come with higher interest rates to encourage savings and may offer bonus interest for regular saving habits. Term deposits are fixed investment accounts that provide a predetermined interest rate over a specified time period. Business accounts are tailored for businesses of varying sizes, offering features like merchant facilities, online payments, and cash management solutions. NAB aims to provide a comprehensive suite of accounts to meet the financial requirements of its customers.

What are the fees associated with using National Australia Bank (NAB) services?

The fees associated with using National Australia Bank (NAB) services vary depending on the type of service and account. For personal banking, NAB may charge fees for account maintenance, ATM and branch transactions, overseas transactions, and dishonored payments. Business banking fees may include account maintenance, transaction fees, merchant services, and international payments. NAB also offers package options that bundle services and waive certain fees. It is advisable to check NAB's website or consult with a representative for specific fee details related to the service or account of interest.

Top National Australia Bank customer service problems

Click the link above to get answers to just about any National Australia Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More National Australia Bank Customer Service Contacts

There are of course other ways to contact National Australia Bank customer service besides the phone. Below we list the best ones, by medium.

National Australia Bank Customer Service on X (formerly Twitter)

@nab - Customer Service
Customer service Twitter feed
National Australia Bank, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

National Australia Bank Customer Help Desk / Web Support

nab.com.au - Customer Service
Online customer service support
As a last, sometimes only, resort- National Australia Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is National Australia Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a National Australia Bank agent. This phone number is National Australia Bank's best phone number because 8,886 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 13 1312 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call National Australia Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or web. In total, National Australia Bank has 2 phone numbers. It's not always clear what is the best way to talk to National Australia Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for National Australia Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like National Australia Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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