NationStar Mortgage Customer Service

Phone Number & Contact Info

NationStar Mortgage's Best Phone Number

800-306-9027
Toll-free·Calls Billing·Most popular NationStar Mortgage number
Q:

How do I talk to a live human at NationStar Mortgage?

A:Listen to menu options
Q:

Does NationStar Mortgage offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

NationStar Mortgage Customer Phone Numbers

Corporate Offices

469-549-2000
Mon-Fri 9am-5pm EST · Calling this NationStar Mortgage number should go right to a real human being ·

Property Loss Department

877-450-8638
Toll-free · 24 hours, 7 days · Call this number for the property loss department ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this NationStar Mortgage phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Listen to menu options

What are the hours and when should I call?

NationStar Mortgage operates the call center for this 800-306-9027 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 551 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NationStar Mortgage phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NationStar Mortgage staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call NationStar Mortgage is Sunday. The most busy day to call is Friday, which averages 1817% more phone calls by comparison. Again, this is based on a sample of 551 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call NationStar Mortgage

In summation, the best day to call NationStar Mortgage is Wednesday.

Why Customers Call NationStar Mortgage

If you have time to do a bit of reading before you call NationStar Mortgage, we recommend you read over some of our problem-specific articles.

What are the current interest rates for NationStar mortgages?

NationStar Mortgage offers a variety of mortgage products, each with its own unique interest rate. The interest rates for NationStar mortgages are not listed on our website FAQ page as they can change frequently to reflect current market conditions. To provide accurate and up-to-date information, we recommend reaching out to one of our knowledgeable mortgage representatives. They will gladly assist you in determining the current interest rates for NationStar mortgages based on your specific situation, including loan type, term, and creditworthiness. We strive to provide competitive rates to our valued customers while ensuring that the terms align with individual needs and financial goals.

What documents are required for a mortgage application with NationStar?

To begin the mortgage application process with NationStar, certain documents are necessary. These documents include proof of identity, such as a valid driver's license or passport, as well as social security numbers for all applicants. Additionally, income verification is crucial, which can be achieved through recent pay stubs, W-2 forms, or tax returns. Employment history, including the names and contact information of previous employers, will also be required. Further, accurate and comprehensive asset documentation, such as bank statements and investment account statements, should be submitted. For applicants who own other properties, information regarding those properties, including mortgage statements and rental lease agreements, may be required. Finally, a property appraisal report may be requested to determine the property's value. Providing these necessary documents will help expedite the mortgage application process with NationStar Mortgage.

Are there any penalties for early mortgage repayment with NationStar?

No, there are no penalties for early mortgage repayment with NationStar Mortgage. We believe in providing our customers with flexibility and the freedom to pay off their mortgage ahead of schedule without any extra charges. Whether you decide to make larger payments or pay off your mortgage in full, you can rest assured knowing that there will be no penalties or fees incurred for early repayment. NationStar Mortgage aims to support our customers' financial goals and empower them to achieve homeownership without any unnecessary burdens.

Top NationStar Mortgage customer service problems

Click the link above to get answers to just about any NationStar Mortgage customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More NationStar Mortgage Customer Service Contacts

There are of course other ways to contact NationStar Mortgage customer service besides the phone. Below we list the best ones, by medium.

NationStar Mortgage Customer Help Desk / Web Support

mynationstarmtg.com - Customer Service
Online customer service support
As a last, sometimes only, resort- NationStar Mortgage customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is NationStar Mortgage's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NationStar Mortgage agent. This phone number is NationStar Mortgage's best phone number because 8,112 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-306-9027 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call NationStar Mortgage first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, NationStar Mortgage has 3 phone numbers. It's not always clear what is the best way to talk to NationStar Mortgage representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for NationStar Mortgage. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NationStar Mortgage. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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