NJ Unemployment South Jersey Claims Department Phone Number

856-507-2340
Calls South Jersey Claims Department·See main phone number & contact info
Q:How do I talk to a human at this number?
A:Direct to a human
Q:Is this phone number operational 24 / 7?
A:Not at this number; hours here are Mon-Fri 7am-6pm, Sat-Sun 8am-12pm EST. The least busy day is Thursday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 12 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday.
This is the #5 most popular NJ Unemployment phone number out of 5. Click below to go back to the main customer service number and other contact information:
NJ Unemployment's main customer service phone number

More NJ Unemployment Customer Phone Numbers

609-292-0695 - Claims Department
Main phone number · Just wait on the line · Unemployment insurance, press 1. Disability insurance, press 2. Job resources, press 3.
More details
609-292-2460 - Directors Office
Follow prompts · Must leave a voicemail unless someone answers.
More details
201-601-4100 - North Jersey Claims Department
Press 1 then just wait on the line · Please call back on our interstate number 1-888-795-6672.
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732-761-2020 - Central Jersey Claims Department
For reemployment issues only. Press 2, then press 1 · Please call back on our interstate number 1-888-795-6672.
More details

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this NJ Unemployment phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the NJ Unemployment phone system greets you: Please call back on our interstate number 1-888-795-6672.

What are the hours and when should I call?

NJ Unemployment operates the call center for this 856-507-2340 phone number Mon-Fri 7am-6pm, Sat-Sun 8am-12pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 12,862 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NJ Unemployment phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NJ Unemployment staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call NJ Unemployment is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 12,862 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call NJ Unemployment is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that NJ Unemployment staffs the call center well on Thursday.

My Experience Calling NJ Unemployment at this Number

Oct 5, 2023

Calling the NJ unemployment line is a very frustrating process. It's certainly not user-friendly and requires you to listen to a lot of directory lists. What is worse, if you don't answer quickly enough, it just hangs up on you. As a note, it doesn't give you very much time at all, and I was hung up on multiple times. Therefore, if you really want to talk to someone, make sure you press the number of your selection as soon as you hear it. Otherwise, forget it.

When I first called it told me to continue in English, press 1, and for Spanish, press 2. I chose English, and the recorded message said, "You have reached the reemployment call center." Then, it told me that the unemployment center was closed, but I could still reach the inquiry center by pressing 2. I wasn't sure what the difference was but went ahead and pressed 2. 

It just kept ringing and a voice message eventually said that there were technical difficulties and I should try again later. Then, it hung up on me. I was a bit miffed, as it had hung up on me twice at this point, so I called back and tried again. This time it went through and said, "Welcome to the NJ Department of Workforce Development." Once again it told me to continue in English, press 1. For Spanish, I was told to press 2. 

I pressed 1, and it said that detailed information about unemployment and disability insurance can be found on the website www.nj.gov.labor. It then led me to a new directory and said, "For unemployment insurance information, press 1. For disability information, press 2. For information about job training programs, press 3."

I was attempting to find out if I could go to a job training program and still keep my disability, so I chose option 3. Then, I was told, "For information about jobs available, press 1. For information about job training programs, press 2." I chose the second option and had yet another set of options to navigate. The phone call was over eight minutes at this point and it still wasn't done.

The recorded voice then launched the next directory, "For information about job training programs, press 1. For information about tuition waivers, press 2. For information about the self-employed, press 3. For information about training under the program, press 4."

I chose 1, and then I had to listen to a recorded message that stated, "You may be able to collect unemployment benefits while attending a full-time training program that is approved by the NJ Department of Labor. A state counselor at the One Stop department must approve your training program before you begin receiving the benefits. If you are interested in training, training grants, or other opportunities, contact a One Stop career center."

Finally, it stated that to locate a One Stop career center, press or say 1, but to speak with an agent, press 0. I was excited to finally have the chance to talk to an agent. The recorded message said, "Please hold while we transfer your call," and then, it hung up on me. Needless to say, I didn't call back. A wasted 10 minutes of my life I'll never get back.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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  1. NJ Unemployment Customer Service Phone & Contact Info › 
  2. South Jersey Claims Department