NBC Customer Service
Phone Number & Contact Information
Q:How do I get a live human at NBC?
A:Must choose an option 1-3, then follow prompts.
Q:Does NBC offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Monday, and the most busy day is Wednesday. Details Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Wednesday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this NBC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-3, then follow prompts.
Here is how our research team describes the way the NBC phone system greets you: Thank you for calling NBC Universal. Please choose from the following options. To leave a comment about our broadcast, press 1. For information about show tickets, press 2. For our company directory, press 3.
What are the hours and when should I call?
NBC operates the call center for this 212-664-4444 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 589 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NBC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NBC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call NBC is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 589 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call NBC is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that NBC staffs the call center well on Monday.
Conclusion and closing notes
This is NBC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NBC agent. This phone number is NBC's best phone number because 3,534 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 212-664-4444 include Refund a Charge, Show Feedback, Show Request, Account Access, Cancel Service and other customer service issues. Rather than trying to call NBC first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, NBC has 1 phone number. It's not always clear what is the best way to talk to NBC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for NBC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NBC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.