Mozilla Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Mozilla customer support.

Mozilla's Best Contact Information


How do I contact Mozilla customer service?

A:Mozilla does not have a customer service phone number, but you can contact them through X / Twitter or their website.
While a phone number would be better, tweeting at their customer care team is public and effective if you have an account.

Does Mozilla offer 24 hour customer service?

A:Not by phone. But you can contact Mozilla 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Mozilla Customer Service

There are other ways to contact Mozilla customer service besides the phone. Below we list them by medium, from most to least popular.

Customer Service on X (formerly Twitter)

@asadotzler - Customer Service
Company customer service Twitter specialist.
24 hours, 7 days
Mozilla, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Customer Help Desk / Web Support

mozilla.org - Customer Service
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- Mozilla customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Mozilla?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Mozilla, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What are the system requirements for Mozilla Firefox?

Mozilla Firefox requires a computer with an operating system running Windows 7 or later, macOS 10.12 or later, or Linux. The computer should have at least 2GB of RAM and 200MB of free hard drive space for installation. A processor with a speed of at least 1GHz is recommended, and a broadband internet connection is necessary for downloading and updating Firefox. The browser is compatible with a screen resolution of 1024x768 or higher. Additionally, Firefox supports the latest versions of Adobe Flash Player and Microsoft Silverlight for multimedia content. Keeping the operating system and hardware drivers up to date is advised for best performance. By meeting these requirements, users can enjoy a secure and efficient browsing experience with Mozilla Firefox.

Is Mozilla Firefox compatible with extensions and add-ons?

Yes, Mozilla Firefox is fully compatible with extensions and add-ons. As an open-source web browser, Firefox offers a robust platform that supports a wide range of extensions and add-ons to enhance the browsing experience. These extensions and add-ons can be easily installed from the Mozilla Add-Ons website or directly through the Firefox browser. From ad blockers and password managers to language translators and productivity tools, there is an extensive collection of extensions and add-ons available for users to customize and personalize their browsing experience. Additionally, Mozilla regularly updates Firefox to ensure compatibility with the latest extensions and add-ons, providing a seamless integration for users to extend and customize their browser functionality according to their needs and preferences.

Does Mozilla Firefox have a built-in password manager?

Yes, Mozilla Firefox does have a built-in password manager. This feature is called Lockwise and it securely stores and manages your usernames and passwords. With Lockwise, you can create, manage, and autofill strong, unique passwords for different websites, all within the browser. It syncs across your devices, so you can access your saved passwords on your desktop, laptop, and mobile devices. Lockwise also helps you identify weak or reused passwords, prompting you to update them for stronger security. It's designed with privacy in mind, employing encryption and two-factor authentication for added protection. By using the password manager built into Firefox, you can conveniently and securely manage your online credentials for enhanced peace of mind.

Top Mozilla customer problems and solutions

Click the link above to get answers to just about any Mozilla customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see Mozilla's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Mozilla agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Mozilla anyways and help you with your issue. Over the last 18 months, 108 customers like you have come in search of a phone number for Mozilla and helped us confirm they don't have one. Common reasons that people try to call Mozilla customer support department include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Mozilla first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via twitter or web. Unfortunately, right now Mozilla doesn't have any phone numbers. It's not always clear what is the best way to talk to Mozilla representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Mozilla Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Mozilla, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Mozilla customers like yourself.

GetHuman does not provide call center services or customer support operations for Mozilla. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mozilla. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Compare Mozilla Customer Service

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