Does Mountain Valley Spring Water offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Friday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 20 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Mountain Valley Spring Water below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Mountain Valley Spring Water phone number to document the phone system.
Here is how our research team describes the way the Mountain Valley Spring Water phone system greets you: Please hold on the line for the next available associate.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Dial extension 2216
Below are some clips we've found from Mountain Valley Spring Water's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Mountain Valley Springwater dedicated customer care team.
Due to unusually high call volume, hold times are greater than fifteen minutes.
Your call may be monitored or recorded for quality and training purposes.
Any personal information provided during this call is subject to our privacy policy and the notice that collection for California residents found on our website.
Please hold for the next available associate.
After your call, please stay on the line for a brief survey about your experience today with customer care.
At Primo Brands, we're committed to providing you with quality service.
In our effort to maintain outstanding service, your call may be monitored or recorded for quality and training purposes.
Please continue to hold for the next available associate.
Did you know you can manage your account from the My Water Plus mobile app and our website at water dot com?
Both allow you to manage orders, review your bill, make payments, or add products to an upcoming delivery.
Simple and easy.
For even faster service, you can use our chat function through our My Water Plus mobile app or by visiting water dot com in the self-service portal.
If you would like to be called back and keep your place in line, press one.
To receive a callback, you must verify your phone number by pressing one when prompted.
Please listen carefully to the following prompts."
Excerpt from a call with Mountain Valley Spring Water
Monday, June 2, 2025 5:57 PM
What are the hours and when should I call?
Mountain Valley Spring Water operates the call center for this 800-643-1501 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 118 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Mountain Valley Spring Water at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mountain Valley Spring Water phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mountain Valley Spring Water staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Mountain Valley Spring Water is Saturday.The most busy day to call is Friday, which averages 225% more phone calls by comparison.Again, this is based on a sample of 118 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Mountain Valley Spring Water
In summation, the best day to call Mountain Valley Spring Water is Monday.
Why Customers Call Mountain Valley Spring Water
If you have time to do a bit of reading before you call Mountain Valley Spring Water, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Mountain Valley Spring Water customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Mountain Valley Spring Water, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about ordering water: "I'm trying to order some Mountain Valley Springwood."
- From a call lasting 19m 5s , Sep 20, 2024 4:13 PM
Confusion: "Excuse me?"
- From a call lasting 1m 16s , Mar 12, 2024 9:27 PM
Billing inquiry and bottle pick up: "How is that being billed? The reason that I was calling you is because I have put out my empty bottles a thousand times, and no one picks them up."
- From a call lasting 9m 3s , Feb 21, 2024 2:38 PM
Difficulty finding specific water size: "I can't get your Mountain Valley water in that size at all."
- From a call lasting 4m 52s , Feb 6, 2024 2:59 PM
Ordering water bottles: "I have two empty bottles, so I would like to replace them with three bottles and have the two empties picked up."
- From a call lasting 4m 51s , Jan 12, 2024 12:59 AM
Inquiring about water delivery: "I wanted to find out if you guys deliver in Hemet."
- From a call lasting 5m 58s , Jan 3, 2024 7:50 PM
Information about why customers call Mountain Valley Spring Water is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
Mountain Valley Spring Water, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Mountain Valley Spring Water Customer Help Desk / Web Support
As a last, sometimes only, resort- Mountain Valley Spring Water customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Mountain Valley Spring Water's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mountain Valley Spring Water agent. This phone number is Mountain Valley Spring Water's best phone number because 74,965 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-643-1501 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Mountain Valley Spring Water first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Mountain Valley Spring Water has 1 phone number. It's not always clear what is the best way to talk to Mountain Valley Spring Water representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Mountain Valley Spring Water. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mountain Valley Spring Water. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.