Mountain Hardware Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Mountain Hardware?
A:Calling this Mountain Hardware number should go right to a real human being. You can also use our free service that can talk to Mountain Hardware for you and report back. Q:
Does Mountain Hardware offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 6am-6pm PST. The least busy day is Monday, and the most busy day is Friday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Mountain Hardware below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Mountain Hardware phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Mountain Hardware number should go right to a real human being
In fact, much of this information on this page is superfluous because this Mountain Hardware phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Mountain Hardware operates the call center for this 877-927-5649 phone number Mon-Fri 6am-6pm PT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Mountain Hardware call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mountain Hardware phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mountain Hardware staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Mountain Hardware is Monday. The most busy day to call is Friday. Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.
The best time to call Mountain Hardware
In summation, the best day to call Mountain Hardware is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Mountain Hardware staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Mountain Hardware
If you have time to do a bit of reading before you call Mountain Hardware, we recommend you read over some of our problem-specific articles.
What is Mountain Hardware?
Mountain Hardware is a reputable outdoor equipment and clothing brand focused on providing high-quality gear that enables enthusiasts to embrace and conquer the great outdoors. Founded in 1993, Mountain Hardware is renowned for its innovative designs and advanced technologies that offer exceptional performance in extreme conditions. With a commitment to craftsmanship and functionality, the company offers a wide range of products including jackets, pants, tents, sleeping bags, backpacks, and accessories. Mountain Hardware caters to various outdoor activities such as mountaineering, hiking, camping, and skiing. Their products are designed to withstand rugged terrains, harsh weather conditions, and provide optimal comfort and protection. With a strong emphasis on sustainability, Mountain Hardware strives to reduce its environmental impact and encourage responsible outdoor exploration.
Are Mountain Hardware products environmentally friendly?
Yes, Mountain Hardware products are designed with a commitment to environmental responsibility. The company understands the importance of preserving our planet and strives to minimize its impact on the environment throughout the product lifecycle. Mountain Hardware implements sustainable practices in product creation by using recycled materials, minimizing waste, and selecting eco-friendly production methods. They prioritize durability to lengthen the lifespan of their products, reducing the need for frequent replacements. Additionally, Mountain Hardware partners with organizations like bluesign® to ensure responsible sourcing and manufacturing. Through their initiatives, such as the Unplugged program, the company also promotes conscious consumption and environmental education. Customers can feel confident that when purchasing Mountain Hardware products, they are choosing an environmentally friendly option that aligns with their sustainability values.
Do Mountain Hardware products come with a warranty?
Yes, Mountain Hardware products come with a warranty. At Mountain Hardware, we stand behind the quality and durability of our products. All of our products are covered by a limited lifetime warranty, ensuring that they are free from defects in materials and workmanship. This warranty is valid for the original purchaser and applies to items purchased from authorized Mountain Hardware retailers. If you find any manufacturing defects in the product, please contact our customer service team. They will guide you through the warranty claim process, which may include repair or replacement of the item. Please note that our warranty does not cover normal wear and tear, misuse, or damages caused by accidents or improper care. Mountain Hardware takes pride in offering high-quality outdoor gear and our warranty is a testament to our commitment to customer satisfaction.
Top Mountain Hardware customer service problems
Click the link above to get answers to just about any Mountain Hardware customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is Mountain Hardware's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mountain Hardware agent. This phone number is Mountain Hardware's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-927-5649 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Mountain Hardware first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Mountain Hardware has 1 phone number. It's not always clear what is the best way to talk to Mountain Hardware representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Mountain Hardware. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mountain Hardware. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.