Mountain Hardware Customer Service

Ways to contact Mountain Hardware and solve common issues

Use Mountain Hardware's Phone Number

Mountain Hardware's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Mountain Hardware
As far as we know, there is only one way to contact Mountain Hardware, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Mountain Hardware, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Mountain Hardware: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Mountain Hardware.
Does Mountain Hardware offer any discounts or promotions?
Yes, Mountain Hardware offers discounts and promotions on their products. They understand the importance of providing affordable outdoor gear to their customers. They regularly have special sales events, clearance discounts, and promo codes available on their website. Customers can also sign up for their newsletter to receive exclusive deals and stay updated on upcoming promotions. Additionally, Mountain Hardware participates in seasonal promotions like Black Friday and Cyber Monday, where customers can find significant discounts on various products. They strive to make their products accessible to a wide range of outdoor enthusiasts. Customers are encouraged to visit their website or contact their customer service for more information on current discounts and promotions.
Where can I buy Mountain Hardware products?
You can purchase Mountain Hardware products through various authorized retailers worldwide. Check their official website for a store locator feature that allows you to find the nearest retailer to your location. Additionally, you can explore their online store to conveniently browse and purchase products from the comfort of your own home. Mountain Hardware products are also available through select outdoor specialty stores and online platforms. Make sure to verify the authenticity of the retailer before making a purchase to ensure the best experience. Whether online or in-person, Mountain Hardware offers a diverse range of high-quality outdoor gear and apparel to enhance your adventures.
What is Mountain Hardware?
Mountain Hardware is a reputable outdoor equipment and clothing brand focused on providing high-quality gear that enables enthusiasts to embrace and conquer the great outdoors. Founded in 1993, Mountain Hardware is renowned for its innovative designs and advanced technologies that offer exceptional performance in extreme conditions. With a commitment to craftsmanship and functionality, the company offers a wide range of products including jackets, pants, tents, sleeping bags, backpacks, and accessories. Mountain Hardware caters to various outdoor activities such as mountaineering, hiking, camping, and skiing. Their products are designed to withstand rugged terrains, harsh weather conditions, and provide optimal comfort and protection. With a strong emphasis on sustainability, Mountain Hardware strives to reduce its environmental impact and encourage responsible outdoor exploration.
Can I track my order once it has been placed?
Yes, once you have successfully placed your order with Mountain Hardware, you can easily track its progress. To track your order, simply log into your account on our website and navigate to the "Order History" section. There, you will find detailed information about your order, including the current status and tracking number. With this tracking number, you can visit the courier's website and enter the number to track the package in real-time. Rest assured, we provide regular updates regarding the whereabouts of your order until it reaches your designated address. In case of any difficulties or concerns, our customer support team is readily available to assist you.
What is the return policy for Mountain Hardware products?
Mountain Hardware offers a hassle-free return policy for their products. Customers may return their purchases within 60 days from the date of purchase for a full refund or exchange, provided the items are unworn, in their original condition, and with all tags attached. Proof of purchase is required for returns or exchanges. Additionally, returns made within 30 days of purchase can receive a refund to the original form of payment, while returns made between 31-60 days can receive store credit. Exceptions to this policy include closeout or discontinued items, which are non-returnable. For online purchases, the return process can be initiated through their website or by contacting their customer service. Mountain Hardware's return policy ensures customer satisfaction and makes it convenient for individuals to shop confidently.
Do Mountain Hardware products come with a warranty?
Yes, Mountain Hardware products come with a warranty. At Mountain Hardware, we stand behind the quality and durability of our products. All of our products are covered by a limited lifetime warranty, ensuring that they are free from defects in materials and workmanship. This warranty is valid for the original purchaser and applies to items purchased from authorized Mountain Hardware retailers. If you find any manufacturing defects in the product, please contact our customer service team. They will guide you through the warranty claim process, which may include repair or replacement of the item. Please note that our warranty does not cover normal wear and tear, misuse, or damages caused by accidents or improper care. Mountain Hardware takes pride in offering high-quality outdoor gear and our warranty is a testament to our commitment to customer satisfaction.
Are Mountain Hardware products environmentally friendly?
Yes, Mountain Hardware products are designed with a commitment to environmental responsibility. The company understands the importance of preserving our planet and strives to minimize its impact on the environment throughout the product lifecycle. Mountain Hardware implements sustainable practices in product creation by using recycled materials, minimizing waste, and selecting eco-friendly production methods. They prioritize durability to lengthen the lifespan of their products, reducing the need for frequent replacements. Additionally, Mountain Hardware partners with organizations like bluesign® to ensure responsible sourcing and manufacturing. Through their initiatives, such as the Unplugged program, the company also promotes conscious consumption and environmental education. Customers can feel confident that when purchasing Mountain Hardware products, they are choosing an environmentally friendly option that aligns with their sustainability values.
There's more!
Click below to show 4 more questions, answers, and complete guides to common Mountain Hardware customer support problem.

Comparing Mountain Hardware Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact Verizon FiOS page. Or look at our Contact Social Security page. We can't really provide this kind of help if you're looking to contact Mountain Hardware because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with Mountain Hardware?

GetHuman does not work with Mountain Hardware's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Mountain Hardware at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Mountain Hardware's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Mountain Hardware at a Glance

Mountain Hardware has no chat option
Mountain Hardware has no customer email
Mountain Hardware has no help forum
Mountain Hardware has no twitter handle
Mountain Hardware has no facebook page
Contact information overview

Answered on this page:

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What types of products does Mountain Hardware offer?
Do Mountain Hardware products have any special care instructions?
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