How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Morningstar phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Morningstar number should go right to a real human being
Below are some clips we've found from Morningstar's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Morningstar. Please press one for subscriptions related questions.
Otherwise, please remain on the line.
Thank you for calling Mornings Tar.
Please listen closely as the menu options have changed.
Press one for Morningstar Investor, premium, adviser research center, and newsletters support."
Excerpt from a call with Morningstar
Tuesday, January 16, 2024 11:42 PM
In fact, much of this information on this page is superfluous because this Morningstar phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Morningstar operates the call center for this 800-866-3472 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 161 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Morningstar phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Morningstar staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Morningstar is Sunday.The most busy day to call is Wednesday, which averages 363% more phone calls by comparison.Again, this is based on a sample of 161 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Morningstar is Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Morningstar number?
Below is a sample of recent calls to Morningstar, and their purpose. Are any of these similar to the reason you are trying to call?
Account status inquiry: "I wanna see if my account is still active."
- From a call lasting 7m , Apr 11, 2024 7:03 PM
Website features not showing: "I don't see the same features like you have on the website on my iPhone."
- From a call lasting 18m 10s , Mar 28, 2024 5:10 PM
Defective wireless headphones: "I purchased some Autify Cobalt high definition wireless headphones from Morningstar, and they don't work."
- From a call lasting 7m 20s , Mar 26, 2024 2:40 PM
Seeking representative contact: "I am calling to try to get in touch with a representative."
- From a call lasting 1m 54s , Mar 22, 2024 8:36 PM
Product inquiry: "As I saw on TV tonight, you had that the hair dryer and the shoes or boots, whatever they were."
- From a call lasting 2m 53s , Feb 22, 2024 1:01 AM
Placing order inquiry: "Is there a charge to your company for me to place an order?"
- From a call lasting 10m 12s , Feb 15, 2024 7:54 PM
Inquiring about jewelry: "Do you sell jewelry seen on the Jennifer Hudson show?"
- From a call lasting 1m 31s , Feb 5, 2024 9:33 PM
Missing order inquiry: "I can't find my order."
- From a call lasting 1m 56s , Feb 5, 2024 4:59 PM
Cancellation request: "I wanna cancel my order my thing y'all take out six dollars and fifty something a month."
- From a call lasting 2m 21s , Jan 18, 2024 8:20 PM
Defective jacket snap: "One of the snaps on the jacket I ordered is broken and arrived that way."
- From a call lasting 2m 36s , Jan 16, 2024 4:39 PM
Conclusion and closing notes
This is Morningstar's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Morningstar agent. This phone number is Morningstar's best phone number because 2,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-866-3472 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Morningstar first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Morningstar has 2 phone numbers. It's not always clear what is the best way to talk to Morningstar representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Morningstar. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Morningstar. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.