Moneygram Customer Service

Phone Number & Contact Info

Otherwise, press two.
Please enter the eight digit reference number followed by the pound or hash key."

To find an agent if you know the reference number, say yes.
Otherwise please say or enter your eight digit reference number."

To check the status, request a refund, or amend a transaction, say status or press one.
For more options, say main menu or press two."

"If you know the reference number, press one.
Otherwise, press two."

"To send a transaction, press one.
To receive a transaction, press two.
To find an agent location or check fees and exchange rates, press three.
For money orders, press four."

For money orders, say month to find a MoneyGram location, press one.
For fees and exchange rates, press two."

"To if you have already sent it transaction you believe is fraudulent, press one.
If you suspect fraud and you have not yet sent the transaction, press two."

Calling this Moneygram Customer Number

By Christian Allen

May 22, 2024

Calling MoneyGram is a rather convoluted experience, as the system is set up to allow you to send a money order over the phone without having to visit a MoneyGram location. However, this isn't a good thing, because the system takes you through several detailed steps and can lead you to a representative who has no idea how to help you.

When I called, I was asked the reason I was calling and said send, as I wanted to find out the cost of a money order. Upon saying send, I was given a long speech asking me to make sure that I knew the person I was sending the money to and making sure I did not fall for any scams. I was then asked the country I would send to and said United States. I was next asked the state and said Florida, and asked to provide the amount I wanted to send.

Not wanting to risk losing a large amount of money if something went wrong, I said that I wanted to send $1.00. The system then took me to a representative and told me that by continuing, I was consenting to having my call recorded. If I did not want the call recorded, I could visit a MoneyGram agent in person.

That would have been more productive, because I didn't get an answer out of the representative. I said I was not ready to send a money order yet, but I wanted to know how much a money order from MoneyGram would cost. She said that she would look that up, then came back and said she could not provide that information and I'd need to call a different number.

Maybe this number works for transactions, but it wasn't effective for getting information. I would not use it in the future.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Conclusion and closing notes

This is Moneygram's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Moneygram agent. This phone number is Moneygram's best phone number because 62,820 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-666-3947 include Missing Transfer, Trouble Receiving a Payment, Trouble Sending a Payment, Refund a Charge, Cancel Transfer and other customer service issues. The Moneygram call center that you call into has employees from Colorado and is open 24 hours, 7 days according to customers. In total, Moneygram has 3 phone numbers. It's not always clear what is the best way to talk to Moneygram representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Moneygram. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Moneygram. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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