Minnesota Driver and Vehicle Services Division (DMV/RMV) Customer Service

The Minnesota Driver and Vehicle Services' phone number appears to be a fully automated help system, with no human interaction from this line. When I called this phone number, I was taken to an automated message where I could choose if I was a new resident, needed help with registration, needed help with titling my vehicle, wanted information about special plates or needed to locate an office.

I chose new resident and was informed that I would have 60 days after moving to Minnesota to title and register my vehicle in Minnesota. I would need to bring my driver's license, the current title and registration and the odometer reading available on the vehicle. If my title had a lien holder, I would also need to provide the name and address of the lien holder.

At that point, I was given the option to repeat the message, search for an office for the DMV, go back to the main menu or end the call. With that done, I decided to try a different problem and asked about getting special plates.

After being asked what kind of special plates I wanted and selecting personalized plates, I was taken to another automated message telling me that all passenger-class vehicles and motorcycles could get personalized plates in Minnesota, and I would have a limit of seven characters if I wanted to pursue this. I would need to contact the local office to get this set up, and I was given the option again to look for a local office, go back to the main menu, repeat the message or end the call.

Overall, I thought this information service was well done for what it is: a way to get information quickly with common problems and questions. It doesn't appear to be a phone number meant for customer service; it's instead meant for Minnesota residents to get a basic answer to their questions and then get more information should they need it.

I found that the automated system answered both of my questions well. It spoke clearly without any static and provided detailed explanations of the most common questions on the topic. I did think I could have used a bit more information, such as the cost of obtaining a new license upon moving to Minnesota and what documents I should bring when applying for one. But overall, this was a reasonable presentation of information. This isn't meant to be used for detailed questions, but it provides the basics and helps you find where you can go if you need more help.