Michigan Department of Motor Vehicles (DMV/RMV) Customer Service

Phone Number & Contact Info

Michigan Department of Motor Vehicles (DMV/RMV)'s Best Phone Number

517-322-1624
Calls Driving Records Request·Most popular Michigan Department of Motor Vehicles (DMV/RMV) number
Q:

How do I talk to a live human at Michigan Department of Motor Vehicles (DMV/RMV)?

A:Calling this Michigan Department of Motor Vehicles (DMV/RMV) number should go right to a real human being
Q:

Does Michigan Department of Motor Vehicles (DMV/RMV) offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Michigan Department of Motor Vehicles (DMV/RMV) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Michigan Department of Motor Vehicles (DMV/RMV) number should go right to a real human being
In fact, much of this information on this page is superfluous because this Michigan Department of Motor Vehicles (DMV/RMV) phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Michigan Department of Motor Vehicles (DMV/RMV) operates the call center for this 517-322-1624 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 267 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Michigan Department of Motor Vehicles (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Michigan Department of Motor Vehicles (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Michigan Department of Motor Vehicles (DMV/RMV) is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 267 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Michigan Department of Motor Vehicles (DMV/RMV)

In summation, the best day to call Michigan Department of Motor Vehicles (DMV/RMV) is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Michigan Department of Motor Vehicles (DMV/RMV) staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Michigan Department of Motor Vehicles (DMV/RMV) Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Sep 8, 2023

It appears that the Michigan DMV has recently moved its phone services to another number, as this number doesn't work at all. When you dial it, a voice responds, "You have reached a non-working number for the State of Michigan," and the phone then automatically hangs up.

This change is likely fairly recent, as several official sources list this as a valid phone number, including the City of Lansing's government page, Jackson County, and an older page on the state of Michigan's website. It appears this number was mostly used to look up vehicle histories when it was active, as each source that lists it as an official number has it listed as an official source for court records.

However, the updated Michigan.gov web page says that the number for the Michigan DMV is actually 888-767-6424. This has you go through the Secretary of State's office to reach the DMV, which does make sense, given that searching for the Michigan DMV online does redirect you to the Secretary of State.

It's not clear as to when or why Michigan changed the number for its DMV records, but it's clear that this number simply doesn't work. The county and city government need to update the information so that drivers can actually get the information they need. There's no information about what number to dial instead of this one.

Given that this number leads to an automated response, it seems like this could have been recorded as a new message to direct Michigan drivers to the right phone number or to the website. Adding either as a place for Michigan drivers to get assistance could help people get the information they need until the websites have been properly updated to reflect the change in phone numbers.

As it is, Michigan drivers are on their own if they go to a county or city government page looking for information. Drivers can find information if they search the state DMV, but if you try calling the numbers through your local levels of government, you won't have any success. Given that people often go through their own local governments for DMV issues before they need help at the state level, this system doesn't seem to be very efficient.

If I needed assistance from the Michigan DMV, I'd look up the new phone number and give that a try. Obviously, with this number no longer operational, I do not recommend using this number to anyone.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Michigan Department of Motor Vehicles (DMV/RMV)

If you have time to do a bit of reading before you call Michigan Department of Motor Vehicles (DMV/RMV), we recommend you read over some of our problem-specific articles.

Can I change my address online?

Yes, you can change your address online with the Michigan Department of Motor Vehicles (DMV/RMV). To update your address, visit the official DMV website and navigate to the address change section. You will be required to provide your current driver's license or ID number, date of birth, and the last four digits of your social security number. Additionally, you need to submit your new residential address. Make sure your new address is within Michigan as this online service is only applicable for in-state address changes. Once the address change is processed, a new driver's license or ID card with your updated address will be mailed to you within a few business days. Please note that changing your address online is only available if you have a valid Michigan driver's license or ID card.

Top Michigan Department of Motor Vehicles (DMV/RMV) customer service problems

Click the link above to get answers to just about any Michigan Department of Motor Vehicles (DMV/RMV) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Michigan Department of Motor Vehicles (DMV/RMV) Customer Service Contacts

There are of course other ways to contact Michigan Department of Motor Vehicles (DMV/RMV) customer service besides the phone. Below we list the best ones, by medium.

Michigan Department of Motor Vehicles (DMV/RMV) Customer Help Desk / Web Support

michigan.gov - Customer Service
Online customer service support
As a last, sometimes only, resort- Michigan Department of Motor Vehicles (DMV/RMV) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Michigan Department of Motor Vehicles (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Michigan Department of Motor Vehicles (DMV/RMV) agent. This phone number is Michigan Department of Motor Vehicles (DMV/RMV)'s best phone number because 1,602 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 517-322-1624 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Michigan Department of Motor Vehicles (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Michigan Department of Motor Vehicles (DMV/RMV) has 1 phone number. It's not always clear what is the best way to talk to Michigan Department of Motor Vehicles (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Michigan Department of Motor Vehicles (DMV/RMV). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Michigan Department of Motor Vehicles (DMV/RMV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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