Michael Kors Customer Service

Phone Number & Contact Info

Michael Kors's Best Phone Number

Toll-free·Calls Customer Service·Most popular Michael Kors number

How do I talk to a live human at Michael Kors?

A:Leave a message for a call back.

Does Michael Kors offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Monday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

Michael Kors Customer Phone Numbers

Corporate Offices

Toll-free · Mon-Fri 9am-5pm EST · Calling this Michael Kors number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Michael Kors phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Leave a message for a call back.
Below are some clips we've found from Michael Kors's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Michael Kors. For help initiating a warranty claim or to check the status of an existing claim, press one. To place a new order or For handbags, footwear, or ready to wear, please press one. For watches, Jewell Michael Kors a one year limited warranty for handbags and small leather goods. And two years for collection handbags. To initiate a claim, visit the warranty and repair section at Michael Kors dot com for details on how to complete a warranty determination form."
Excerpt from a call with Michael Kors
Wednesday, January 10, 2024 2:45 PM

The first phone menu

"Thank you for calling Michael Kors.
For help initiating a warranty claim or to check the status of an existing claim, press one.
To place a new order or for questions about a recently placed order, press two."
Excerpt from a call with Michael Kors
Wednesday, May 22, 2024 10:08 PM

After you press 1

"To check the balance of your gift For handbags, footwear, or ready to wear, please press one.
For watches, jewelry, and access wearable devices, press two."
Excerpt from a call with Michael Kors
Saturday, March 2, 2024 5:17 PM

After you press 2

"To place a new order, press one.
If you have a question about an existing existing order, press two."
Excerpt from a call with Michael Kors
Tuesday, April 2, 2024 1:26 AM

What are the hours and when should I call?

Michael Kors operates the call center for this 866-709-5677 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 187 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Michael Kors phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Michael Kors staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Michael Kors is Monday. The most busy day to call is Tuesday, which averages 61% more phone calls by comparison. Again, this is based on a sample of 187 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Michael Kors

In summation, the best day to call Michael Kors is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Michael Kors staffs the call center well on Monday.

Why Customers Call Michael Kors

If you have time to do a bit of reading before you call Michael Kors, we recommend you read over some of our problem-specific articles.

What is the return policy for Michael Kors merchandise?

The return policy for Michael Kors merchandise allows customers to return eligible items within 30 days of purchase for a full refund. The item must be in its original condition, unworn, and with all original tags attached. Receipt or proof of purchase is required for returns. Online purchases can be returned via mail or at any Michael Kors retail store, while in-store purchases must be returned to the specific store where they were originally bought. Some exclusions may apply, such as final sale items or items marked as non-returnable. For a smooth return process, it's recommended to bring the original payment method and valid ID when making an in-store return.

What is the warranty period for Michael Kors products?

The warranty period for Michael Kors products varies based on the type of item purchased. Watches and jewelry are typically covered under a two-year limited warranty from the date of purchase, while handbags and small leather goods come with a one-year warranty. In order to be eligible for warranty service, it is necessary to provide a valid proof of purchase. The warranty covers manufacturing defects in materials and workmanship, but does not extend to damage caused by normal wear and tear, misuse, or unauthorized repairs or alterations. If a defect is identified within the warranty period, Michael Kors will either repair or replace the product at their discretion.

What payment methods are accepted on the Michael Kors website?

On the Michael Kors website, we offer various convenient and secure payment methods to suit your preferences. We accept major credit cards, including Visa, Mastercard, American Express, and Discover, enabling you to make your purchase hassle-free. Additionally, we also provide the option to pay with PayPal, a trusted and widely used online payment platform. Our commitment to customer satisfaction extends to ensuring that your personal and financial information is protected, so you can shop with confidence. Please note that we do not accept cash on delivery or checks as forms of payment. With our range of payment options, shopping on the Michael Kors website is effortless and streamlined.

Top Michael Kors customer service problems

Click the link above to get answers to just about any Michael Kors customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Michael Kors, and their purpose. Are any of these similar to the reason you are trying to call?
Order assistance: "Hi, I needed help to order something, please."
- From a call lasting 4m 39s , Jul 1, 2024 5:34 PM
Exchange for larger size: "I have my item received already, it's a pair of shoes, but it's a smaller size, so I am wondering how I go about exchanging it for a bigger size."
- From a call lasting 8m 11s , May 27, 2024 10:17 PM
Assistance with forgotten login information: "I'm trying to log in, and I forgot my number. Can you help me?"
- From a call lasting 15m 23s , Mar 15, 2024 6:22 PM
Placing order inquiry: "I was looking at placing an order online, but I'm unsure about which code to use for the discount."
- From a call lasting 10m 50s , Mar 8, 2024 11:07 PM
Applying missed discount: "I missed applying the 30% off to my order and need assistance with that."
- From a call lasting 9m 19s , Feb 17, 2024 4:04 PM
Missing item query: "I only received my backpack, but I ordered a wallet to match it and it hasn't arrived as expected."
- From a call lasting 5m 41s , Feb 16, 2024 10:09 PM
Return item for size change: "I ordered a pair of Michael Kors shoes but they're not the right size, can I exchange them at a local store or do I send them back?"
- From a call lasting 4m 48s , Feb 16, 2024 3:29 PM
Refund not received: "I still have not received my refund at this time."
- From a call lasting 5m 21s , Jan 31, 2024 2:18 PM
Tracking number request: "Can I get the tracking number, please?"
- From a call lasting 8m 56s , Jan 19, 2024 7:15 PM
Order delivery issue: "My order got mixed up and sent to the wrong state, I just want my shoes or my money back."
- From a call lasting 10m 16s , Jan 10, 2024 3:09 PM

More Michael Kors Customer Service Contacts

There are of course other ways to contact Michael Kors customer service besides the phone. Below we list the best ones, by medium.

Michael Kors Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Michael Kors provides this option.

Michael Kors Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Michael Kors will reply our your email.

Michael Kors Customer Help Desk / Web Support

michaelkors.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Michael Kors customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Michael Kors's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Michael Kors agent. This phone number is Michael Kors's best phone number because 7,236 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-709-5677 include Return, Refund, Cancel order, Change order, Overcharge/Strange charge and other customer service issues. Rather than trying to call Michael Kors first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or chat or web. In total, Michael Kors has 2 phone numbers. It's not always clear what is the best way to talk to Michael Kors representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Michael Kors. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Michael Kors. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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