Michael Kors Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Michael Kors number
Q:How do I get a live human at Michael Kors?
A:Leave a message for a call back.
Q:Does Michael Kors offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Monday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Wednesday.

More Michael Kors Customer Phone Numbers

800-908-1157 - Corporate Offices
Toll-free · Calling this Michael Kors number should go right to a real human being ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Michael Kors phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Leave a message for a call back.
Below are some clips we've found from Michael Kors's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Michael Kors. For help initiating a warranty claim or to check the status of an existing claim, press one. To place a new order or For handbags, footwear, or ready to wear, please press one. For watches, Jewell Michael Kors a one year limited warranty for handbags and small leather goods. And two years for collection handbags. To initiate a claim, visit the warranty and repair section at Michael Kors dot com for details on how to complete a warranty determination form."
Excerpt from a call with Michael Kors
Wednesday, January 10, 2024 2:45 PM
The first phone menu
"Thank you for calling Michael Kors.
For help initiating a warranty claim or to check the status of an existing claim, press one.
To place a new order or for questions about a recently placed order, press two."
Excerpt from a call with Michael Kors
Monday, March 25, 2024 2:00 PM
After you press 1
"To check the balance of your gift For handbags, footwear, or ready to wear, please press one.
For watches, jewelry, and access wearable devices, press two."
Excerpt from a call with Michael Kors
Saturday, March 2, 2024 5:17 PM
After you press 2
"To place a new order, press one.
If you have a question about an existing existing order, press two."
Excerpt from a call with Michael Kors
Tuesday, April 2, 2024 1:26 AM

What are the hours and when should I call?

Michael Kors operates the call center for this 866-709-5677 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 156 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Michael Kors phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Michael Kors staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Michael Kors is Monday. The most busy day to call is Tuesday, which averages 82% more phone calls by comparison. Again, this is based on a sample of 156 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Michael Kors is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Michael Kors staffs the call center well on Monday.

Why call this Michael Kors number?

Below is a sample of recent calls to Michael Kors, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with forgotten login information: "I'm trying to log in, and I forgot my number. Can you help me?"
- From a call lasting 15m 23s , Mar 15, 2024 6:22 PM
Placing order inquiry: "I was looking at placing an order online, but I'm unsure about which code to use for the discount."
- From a call lasting 10m 50s , Mar 8, 2024 11:07 PM
Applying missed discount: "I missed applying the 30% off to my order and need assistance with that."
- From a call lasting 9m 19s , Feb 17, 2024 4:04 PM
Missing item query: "I only received my backpack, but I ordered a wallet to match it and it hasn't arrived as expected."
- From a call lasting 5m 41s , Feb 16, 2024 10:09 PM
Return item for size change: "I ordered a pair of Michael Kors shoes but they're not the right size, can I exchange them at a local store or do I send them back?"
- From a call lasting 4m 48s , Feb 16, 2024 3:29 PM
Refund not received: "I still have not received my refund at this time."
- From a call lasting 5m 21s , Jan 31, 2024 2:18 PM
Tracking number request: "Can I get the tracking number, please?"
- From a call lasting 8m 56s , Jan 19, 2024 7:15 PM
Order delivery issue: "My order got mixed up and sent to the wrong state, I just want my shoes or my money back."
- From a call lasting 10m 16s , Jan 10, 2024 3:09 PM
Issue with order delivery: "My shoes were sent to the wrong state, not Buffalo, New York."
- From a call lasting 5m 39s , Jan 10, 2024 3:02 PM
Issue with delivery address: "My black pumps were sent to the wrong city, they didn't have the correct address."
- From a call lasting 3m 33s , Jan 10, 2024 2:56 PM

More Ways to Contact Michael Kors Customer Service

There are of course other ways to contact Michael Kors customer service besides the phone. Below we list the best ones, by medium.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Michael Kors provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Michael Kors will reply our your email.
Michael Kors's website
As a last, sometimes only, resort- Michael Kors customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Michael Kors's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Michael Kors agent. This phone number is Michael Kors's best phone number because 7,236 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-709-5677 include Change order, Cancel order, Return, Refund, Overcharge/Strange charge and other customer service issues. Rather than trying to call Michael Kors first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or chat or web. In total, Michael Kors has 2 phone numbers. It's not always clear what is the best way to talk to Michael Kors representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Michael Kors. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Michael Kors. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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