Medco Insurance Customer Service

Phone Number & Contact Info

Medco Insurance's Best Phone Number

800-251-7690
Toll-free·Calls Customer Service·Most popular Medco Insurance number
Q:

How do I talk to a live human at Medco Insurance?

A:Keep repeating "Representative" until you are transferred to the operator.
Q:

Does Medco Insurance offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Medco Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep repeating "Representative" until you are transferred to the operator.
Here is how our research team describes the way the Medco Insurance phone system greets you: Express Scripts - How may I help you?
Below are some clips we've found from Medco Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Welcome to Express Scripts. To continue providing the highest quality service, your call may be monitored or recorded.
How may I help you?
You can say things like refill a prescription or check order status."
Excerpt from a call with Medco Insurance
Thursday, February 8, 2024 7:36 PM

What are the hours and when should I call?

Medco Insurance operates the call center for this 800-251-7690 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 58 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Medco Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Medco Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Medco Insurance is Saturday. The most busy day to call is Thursday, which averages 1600% more phone calls by comparison. Again, this is based on a sample of 58 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Medco Insurance

In summation, the best day to call Medco Insurance is Wednesday.

Why Customers Call Medco Insurance

If you have time to do a bit of reading before you call Medco Insurance, we recommend you read over some of our problem-specific articles.

What is Medco Insurance?

Medco Insurance is a leading provider of health insurance solutions that offers a range of coverage options to individuals, families, and businesses. As a trusted name in the industry, Medco Insurance aims to protect and promote the well-being of its customers by providing comprehensive health insurance plans. These plans provide coverage for a wide array of medical services, including doctor visits, hospital stays, prescription medications, preventative care, and more. With an extensive network of healthcare providers, Medco Insurance ensures that its policyholders have access to quality healthcare services and facilities. Additionally, Medco Insurance offers personalized customer support, claim management, and wellness programs to enhance overall health and help individuals and businesses make informed decisions about their healthcare coverage.

What are the payment options for Medco Insurance?

Medco Insurance provides a range of convenient payment options for its policyholders. Firstly, customers can make online payments through the Medco Insurance website using a credit or debit card. This allows for quick and secure transactions from the comfort of home. Secondly, recurring monthly payments can be set up through automatic bank drafts, ensuring hassle-free premium payments without the need for manual intervention. Moreover, customers can also explore traditional payment methods such as mailing a check or money order to Medco Insurance's billing address. It is important to note that Medco Insurance does not currently accept cash payments. With these diverse payment options available, Medco Insurance aims to accommodate the various preferences and needs of its valued policyholders.

What types of insurance does Medco offer?

Medco Insurance offers a range of insurance products to meet the diverse needs of our customers. We provide comprehensive health insurance coverage, including medical, dental, and vision plans. Our health insurance policies offer various options such as individual, family, and group coverage. Additionally, we offer a variety of life insurance options, including term life and whole life insurance, to provide financial protection to our policyholders and their loved ones. Furthermore, Medco Insurance offers disability insurance, which replaces a portion of an individual's income in the event they become disabled and unable to work. We also provide supplementary insurance products such as critical illness and accident insurance. At Medco Insurance, we strive to offer a comprehensive suite of insurance solutions to ensure the well-being and financial security of our customers.

Top Medco Insurance customer service problems

Click the link above to get answers to just about any Medco Insurance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Medco Insurance, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking representative assistance: "I'd like to speak with a representative."
- From a call lasting 7m 30s , Feb 26, 2024 8:44 PM
General inquiry: "I'm looking for a."
- From a call lasting 2m 43s , Jan 10, 2024 7:01 PM

More Medco Insurance Customer Service Contacts

There are of course other ways to contact Medco Insurance customer service besides the phone. Below we list the best ones, by medium.

Medco Insurance Customer Help Desk / Web Support

medcohealth.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Medco Insurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Medco Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Medco Insurance agent. This phone number is Medco Insurance's best phone number because 2,322 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-251-7690 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Medco Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Medco Insurance has 1 phone number. It's not always clear what is the best way to talk to Medco Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Medco Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Medco Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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