Maui Jim Customer Service

Phone Number & Contact Info

Maui Jim's Best Phone Number

Toll-free·Calls Customer Service·Most popular Maui Jim number

How do I talk to a live human at Maui Jim?

A:Calling this Maui Jim number should go right to a real human being

Does Maui Jim offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Maui Jim phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Maui Jim number should go right to a real human being
Below are some clips we've found from Maui Jim's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Aloha. Thank you for calling Maui Jim. To ensure quality service, your call may be monitored or recorded. A representative will be with you shortly."
Excerpt from a call with Maui Jim
Monday, January 8, 2024 3:08 PM
In fact, much of this information on this page is superfluous because this Maui Jim phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Maui Jim operates the call center for this 888-666-5905 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 276 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Maui Jim phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Maui Jim staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Maui Jim is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 276 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Maui Jim

In summation, the best day to call Maui Jim is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Maui Jim number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Maui Jim

If you have time to do a bit of reading before you call Maui Jim, we recommend you read over some of our problem-specific articles.

Are Maui Jim sunglasses polarized?

Yes, all Maui Jim sunglasses are polarized. Polarized lenses are specifically designed to eliminate glare and enhance visual clarity. Maui Jim utilizes their proprietary PolarizedPlus2 technology, which goes beyond standard polarized lenses by also blocking harmful UV rays and reducing eye strain. This advanced technology ensures that wearers experience better visibility and vibrant colors, even in bright sunlight and reflective conditions. Whether for outdoor activities, driving, or simply enjoying the outdoors, Maui Jim sunglasses offer superior protection and visual performance.

What is the warranty policy for Maui Jim sunglasses?

Maui Jim offers an outstanding warranty policy for their sunglasses. They provide a two-year warranty against any defects in materials or workmanship. In case of such defects, customers can get their sunglasses repaired or replaced at no additional cost. This policy covers all models, regardless of when and where they were purchased. However, it is important to note that the warranty does not cover accidental damage, scratched lenses, or normal wear and tear. To avail of the warranty, customers need to provide a proof of purchase from an authorized Maui Jim dealer. Overall, Maui Jim's warranty policy ensures that customers can enjoy their sunglasses with confidence, knowing that they are backed by a reliable and customer-friendly warranty.

What is the return policy for Maui Jim sunglasses?

Maui Jim offers a hassle-free return policy for their sunglasses. If you are not completely satisfied with your purchase, you have 30 days from the date of receipt to return the sunglasses for a full refund. To qualify for the refund, the sunglasses must be in their original condition, unworn, and include all the original packaging and tags. Additionally, make sure to include a copy of the original invoice or proof of purchase. Maui Jim does not cover the return shipping costs unless the sunglasses are deemed defective or there was an error made during the shipping process. Overall, Maui Jim aims to ensure customer satisfaction and provides a straightforward and convenient return process for their sunglasses.

Top Maui Jim customer service problems

Click the link above to get answers to just about any Maui Jim customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Maui Jim, and their purpose. Are any of these similar to the reason you are trying to call?
Sunglasses repair request: "I cracked the lens on both of them. I'm just curious if I can get those repaired."
- From a call lasting 8m , Feb 28, 2024 5:27 PM

Conclusion and closing notes

This is Maui Jim's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Maui Jim agent. This phone number is Maui Jim's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-666-5905 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Maui Jim first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Maui Jim has 1 phone number. It's not always clear what is the best way to talk to Maui Jim representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Maui Jim. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Maui Jim. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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