Maine E-ZPass Customer Service

Phone Number & Contact Info

Maine E-ZPass's Best Phone Number

888-682-7277
Toll-free·Calls Customer Service·Most popular Maine E-ZPass number
Q:

How do I talk to a live human at Maine E-ZPass?

A:Press 2 at 1st prompt, then 1 at the next two prompts. 1 for callback.
Q:

Does Maine E-ZPass offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Maine E-ZPass phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 at 1st prompt, then 1 at the next two prompts. 1 for callback.
Below are some clips we've found from Maine E-ZPass's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to the Main Turnpike Authority EasyPASS customer service center. If you know your party's three digit extension, you may select it at any time. To access our company directory, please press one. You may access your account at any time online at easypass main turnpike dot com. To reach our EZ Pass customer service center, for personal accounts, please press two. For business account Please hold while I transfer your call."
Excerpt from a call with Maine E-ZPass
Wednesday, January 17, 2024 3:45 PM

What are the hours and when should I call?

Maine E-ZPass operates the call center for this 888-682-7277 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 37 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Maine E-ZPass phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Maine E-ZPass staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Maine E-ZPass is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 37 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Maine E-ZPass

In summation, the best day to call Maine E-ZPass is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Maine E-ZPass staffs the call center well on Thursday.

Why Customers Call Maine E-ZPass

If you have time to do a bit of reading before you call Maine E-ZPass, we recommend you read over some of our problem-specific articles.

What is Maine E-ZPass?

Maine E-ZPass is a hassle-free electronic toll collection system designed to make driving through tollbooths faster and more efficient. It is a small device, also known as a transponder, that you attach to your vehicle's windshield. When you pass through a participating toll plaza, the system automatically deducts the toll amount from your prepaid account, saving you time and avoiding the need to stop and manually pay the toll. Maine E-ZPass works in several states, including Maine, New Hampshire, Massachusetts, Rhode Island, and many others, allowing you to conveniently travel without worrying about carrying cash or waiting in long lines. It offers discounted toll rates and eliminates the hassle of searching for exact change while ensuring a seamless journey on the designated toll roads.

What are the different types of Maine E-ZPass accounts?

Maine E-ZPass offers two types of accounts: individual and commercial. Individual accounts are designed for personal, non-commercial use. This type of account is suitable for regular commuters or occasional travelers who require a transponder for personal vehicles. Individual accounts can be opened with just one transponder and linked to a credit card or bank account for seamless balance replenishment. On the other hand, commercial accounts are tailored for businesses or organizations with multiple vehicles. With a commercial account, customers can manage and administer multiple transponders and vehicles linked to a single account. This option streamlines toll payment tracking, reporting, and billing processes for businesses, ensuring convenience and efficiency for fleet management. Whether for personal or commercial purposes, Maine E-ZPass offers flexible and convenient account options to suit different commuting needs.

How does Maine E-ZPass work?

Maine E-ZPass is a convenient electronic toll collection system that simplifies your travel experience. With E-ZPass, a small device called a transponder is installed in your vehicle, usually on the windshield. As you approach a toll plaza, the transponder sends a signal to the tollbooth, automatically deducting the toll amount from your prepaid E-ZPass account. The tollbooth's antenna reads the transponder, eliminating the need to stop, ensuring a seamless and efficient commute. E-ZPass saves you time and hassle, allowing you to breeze through toll plazas without fumbling for cash. Plus, you receive discounted toll rates compared to cash-paying travelers. Maine E-ZPass also provides access to other E-ZPass systems across the United States, making it convenient for interstate travel.

Top Maine E-ZPass customer service problems

Click the link above to get answers to just about any Maine E-ZPass customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Maine E-ZPass, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with payment: "Hi. I'm trying to pay my EZ Pass."
- From a call lasting 2m 2s , Jan 17, 2024 3:45 PM

Conclusion and closing notes

This is Maine E-ZPass's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Maine E-ZPass agent. This phone number is Maine E-ZPass's best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-682-7277 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Maine E-ZPass first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Maine E-ZPass has 1 phone number. It's not always clear what is the best way to talk to Maine E-ZPass representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Maine E-ZPass. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Maine E-ZPass. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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