Madewell Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Madewell?
A:Calling this Madewell number should go right to a real human being. You can also use our free service that can talk to Madewell for you and report back. Q:
Does Madewell offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Madewell below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Madewell phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Madewell number should go right to a real human being
In fact, much of this information on this page is superfluous because this Madewell phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Madewell operates the call center for this 866-544-1937 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 350 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Madewell call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Madewell phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Madewell staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Madewell is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 350 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.
The best time to call Madewell
In summation, the best day to call Madewell is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Madewell staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Madewell
If you have time to do a bit of reading before you call Madewell, we recommend you read over some of our problem-specific articles.
What is Madewell's return policy?
Madewell's return policy allows customers to return unworn and unused items within 30 days of purchase, either in-store or online, for a full refund or store credit. For online purchases, customers can initiate the return process by logging into their account and following the provided instructions. Returns made in-store must be accompanied by the original receipt or packing slip. Exchanges are only available for items purchased in stores, while online returns can be made for a refund or store credit only. Items purchased from the Final Sale section or Monogram Shop are considered final sale and are not eligible for returns or exchanges. For further details, customers can refer to Madewell's Return Policy page.
What is Madewell's sizing chart?
Madewell provides a comprehensive sizing chart to help customers determine the best fit for their clothing. Our sizing chart includes detailed measurements for different categories such as tops, bottoms, dresses, and denim. To access our sizing chart, simply visit our website and navigate to the "Size Guide" section. Here, you will find a comprehensive breakdown of measurements for each size, including bust, waist, hips, and inseam. We strive to offer a range of sizes to accommodate various body types, including regular, petite, and tall options where available. Please note that the sizing chart is meant as a general guide, and we recommend referring to the specific product's measurements for the most accurate fit. Feel free to contact our customer service team for any further assistance with sizing.
Does Madewell offer international shipping?
Yes, Madewell offers international shipping to select countries. Customers outside of the United States can enjoy the same stylish and versatile wardrobe options that Madewell is known for. However, it's important to note that international shipping is subject to certain limitations and restrictions based on the destination country's import policies. Customers can check the website's international shipping page or contact customer service for a complete list of eligible countries and any additional requirements or fees associated with international orders. Madewell strives to make their clothing accessible to customers around the world, delivering quality and fashionable pieces wherever possible.
Top Madewell customer service problems
Click the link above to get answers to just about any Madewell customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Madewell, and their purpose. Are any of these similar to the reason you are trying to call?
Tracking order for credit: "I do want a credit, can you track this order for me?"- From a call lasting 9m 51s , Feb 29, 2024 5:51 PM
Conclusion and closing notes
This is Madewell's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Madewell agent. This phone number is Madewell's best phone number because 2,100 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-544-1937 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Madewell first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Madewell has 1 phone number. It's not always clear what is the best way to talk to Madewell representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Madewell. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Madewell. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.