MSN Customer Service

Phone Number & Contact Information

888-319-2445
Toll-free·Calls Customer Service·Most popular MSN number
Q:How do I get a live human at MSN?
A:Keep saying "I'm not sure" then enter 10 digit account number.
Q:Does MSN offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Friday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timescommon issuesother contact information

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this MSN phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep saying "I'm not sure" then enter 10 digit account number.
Below are some clips we've found from MSN's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Hello. And please listen carefully as our menu options may have changed. Calls are recorded for quality assurance. We're very excited to tell you about special promotion for select callers. This will only take a moment. By answering just a few questions, we will find out if this offer is right for you. Are you or someone in your household fifty years of age or older?
Press one for yes if you or someone in your household is fifty years of age or older.
Otherwise, press pound.
Again, press one now if you or someone in your household is fifty years of age or older."
Excerpt from a call with MSN
Tuesday, February 6, 2024 2:18 PM

What are the hours and when should I call?

MSN operates the call center for this 888-319-2445 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,692 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MSN phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MSN staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call MSN is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 1,692 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call MSN is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that MSN staffs the call center well on Tuesday.

Why call this MSN number?

Below is a sample of recent calls to MSN, and their purpose. Are any of these similar to the reason you are trying to call?
Menu options clarification: "Can you please repeat the name of our menu options for me?"
- From a call lasting 1m 47s , Mar 8, 2024 3:10 PM

My Experience Calling 888-319-2445

Dec 11, 2023

Upon calling this number, I was greeted with a jingle and a recording that let me know I had reached MSN, although I wasn't told which department. After choosing between service in English or Spanish, the recording said a promotion was available, but it was only for select callers. It then asked me to answer a couple of questions to see if I was eligible. I actually only had to answer one question — whether or not I was 50 or more years old. 

Popular reasons someone might call this number include signing up for MSN's Medical Alert system and learning more about the types of services and devices offered. This is also the number to call if you need help with one of your medical alert devices provided by MSN or troubleshooting an issue with your MSN Medical Alert bill. This is not the number to call if you need help with other MSN services, such as accessing your email account or resolving a problem with another MSN-provided service. 

I wasn't notified of any way to reconnect with the same agent if my call was disconnected. I also wasn't presented with a way to leave a message for a representative or request a call back at a later time. 

Once I indicated that I was over 50, I was connected with the MSN Medical Alert Center. I was notified that my call would be recorded and possibly monitored for quality assurance purposes. I had no wait time; the representative picked up the call and identified themselves immediately. Their tone was lively and upbeat. 

I asked several questions about the types of medical alert services offered by MSN. I also asked about the types of plans offered and the monthly cost of services. The agent spoke clearly and provided simple answers that were easy to understand. They could outline the differences between each alert device and the situations they were ideal for.

The agent was also well-informed about service response times and how medical alert staff could help me in an emergency. The person I spoke to answered my questions quickly, and it didn't seem like they were reading off a script. When I asked about promotions, I was told there were none available. 

My experience with this call center was overall excellent. I was served quickly, and the representative I spoke to was knowledgeable and able to handle delicate topics with compassion. I spent only about seven minutes on the call and ended it with a wide breadth of new knowledge about medical alert devices and which one could be right for me. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

More Ways to Contact MSN Customer Service

There are of course other ways to contact MSN customer service besides the phone. Below we list the best ones, by medium.
MSN's website
As a last, sometimes only, resort- MSN customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is MSN's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MSN agent. This phone number is MSN's best phone number because 10,152 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-319-2445 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call MSN first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, MSN has 1 phone number. It's not always clear what is the best way to talk to MSN representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for MSN. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MSN. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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