Upon calling this number, I was greeted with a jingle and a recording that let me know I had reached MSN, although I wasn't told which department. After choosing between service in English or Spanish, the recording said a promotion was available, but it was only for select callers. It then asked me to answer a couple of questions to see if I was eligible. I actually only had to answer one question — whether or not I was 50 or more years old.
Popular reasons someone might call this number include signing up for MSN's Medical Alert system and learning more about the types of services and devices offered. This is also the number to call if you need help with one of your medical alert devices provided by MSN or troubleshooting an issue with your MSN Medical Alert bill. This is not the number to call if you need help with other MSN services, such as accessing your email account or resolving a problem with another MSN-provided service.
I wasn't notified of any way to reconnect with the same agent if my call was disconnected. I also wasn't presented with a way to leave a message for a representative or request a call back at a later time.
Once I indicated that I was over 50, I was connected with the MSN Medical Alert Center. I was notified that my call would be recorded and possibly monitored for quality assurance purposes. I had no wait time; the representative picked up the call and identified themselves immediately. Their tone was lively and upbeat.
I asked several questions about the types of medical alert services offered by MSN. I also asked about the types of plans offered and the monthly cost of services. The agent spoke clearly and provided simple answers that were easy to understand. They could outline the differences between each alert device and the situations they were ideal for.
The agent was also well-informed about service response times and how medical alert staff could help me in an emergency. The person I spoke to answered my questions quickly, and it didn't seem like they were reading off a script. When I asked about promotions, I was told there were none available.
My experience with this call center was overall excellent. I was served quickly, and the representative I spoke to was knowledgeable and able to handle delicate topics with compassion. I spent only about seven minutes on the call and ended it with a wide breadth of new knowledge about medical alert devices and which one could be right for me.
This is MSN's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MSN agent. This phone number is MSN's Best Phone Number because 10,152 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-319-2445 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call MSN first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, MSN has 1 phone number. It's not always clear what is the best way to talk to MSN representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like MSN. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.