MSN Windows Live Assistance - Hotmail Customer Service

Phone Number & Contact Info

MSN Windows Live Assistance - Hotmail's Best Phone Number

866-234-6020
Toll-free·Calls Customer Service·Most popular MSN Windows Live Assistance - Hotmail number
Q:

How do I talk to a live human at MSN Windows Live Assistance - Hotmail?

A:Press 5 for "any other issues"
Q:

Does MSN Windows Live Assistance - Hotmail offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this MSN Windows Live Assistance - Hotmail phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 5 for "any other issues"
Here is how our research team describes the way the MSN Windows Live Assistance - Hotmail phone system greets you: Are you calling as a home user or a business user?
Below are some clips we've found from MSN Windows Live Assistance - Hotmail's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Hi. Thanks for calling Microsoft.
To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries.
To help me best assist you, I need to know if you are calling as a home user or a business user."
Excerpt from a call with MSN Windows Live Assistance - Hotmail
Saturday, March 30, 2024 8:33 PM

What are the hours and when should I call?

MSN Windows Live Assistance - Hotmail operates the call center for this 866-234-6020 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 108 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MSN Windows Live Assistance - Hotmail phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MSN Windows Live Assistance - Hotmail staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call MSN Windows Live Assistance - Hotmail is Monday. The most busy day to call is Friday, which averages 440% more phone calls by comparison. Again, this is based on a sample of 108 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call MSN Windows Live Assistance - Hotmail

In summation, the best day to call MSN Windows Live Assistance - Hotmail is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this MSN Windows Live Assistance - Hotmail number, but it is also the day with the shortest hold times.

Calling this MSN Windows Live Assistance - Hotmail Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Sep 14, 2023

Calling MSN Windows Live Assistance - Hotmail was very tricky because, despite the name, it's clear that Microsoft works hard to avoid providing live assistance. In fact, throughout the call, I was told several times to get help from online support. This counteracts the entire point of having a live assistance number and frankly was frustrating. Equally frustrating was the fact the automated system was very sensitive and would stop if it thought it caught a word in the background. I quickly realized I'd have to take it off speaker which made calling even less convenient. 

While it was sensitive, it wasn't appropriately responsive which made it even more difficult to deal with. When I first called it thanked me for calling Microsoft, then recited the standard messaging that the call would be monitored and potentially shared. The automated voice message then said, "To help us best assist you, I need to know if you're calling as a home user or a business user." I said home user. 

Then, it said it looked forward to assisting me today and asked what it could help me with. There was an awkward pause and I realized that it was waiting for me, so I said "retrieving my Hotmail account." It asked me how it could help me with my Hotmail account so I repeated the same thing. It was odd because it did not instruct me to say in a few words what I needed or anything like that. It would just stop talking and the blank space would awkwardly prompt me to say something. 

After I said that a second time, it said okay, but then quickly ran through a list of things so quickly that I didn't understand what the options were. At the end of the options, there was another awkward pause so I attempted to say "Repeat the list", but it didn't work.

Instead, after another lengthy pause, it told me that Microsoft support was now online and that I could go visit it at https://support.microsoft.com/.  It repeated the web address a second time and offered me the option to have it texted to me so I could access it more easily. I said no because I was still waiting to talk to someone and I knew there were options that I had missed earlier such as account support and forgotten password assistance. 

While I was hoping I'd be directed there, instead the message simply said, "Okay, thank you and goodbye." I was a little shocked it just hung up on me like that, but also frustrated because, after five minutes and two phone calls, I was no closer to actually getting any live assistance.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call MSN Windows Live Assistance - Hotmail

If you have time to do a bit of reading before you call MSN Windows Live Assistance - Hotmail, we recommend you read over some of our problem-specific articles.

How do I create a new Hotmail account?

To create a new Hotmail account, go to the Hotmail website and click on the "Sign Up" or "Create Account" button. Fill out the registration form with your personal information, such as your name, desired email address, password, and other required details. Follow the prompts to verify your account and set up any additional security measures, such as two-step verification. Once your account is created, you can start using Hotmail to send and receive emails.

What are the attachment size limits for Hotmail emails?

The attachment size limit for Hotmail emails is 25MB. This means you can attach files that are up to 25MB in size to your emails. It's important to note that the total size of the email, including both the attachments and the email content, should not exceed 25MB. If you try to attach a file larger than the size limit, you will receive an error message indicating that the attachment is too large. To send larger files, you can consider compressing the files into a ZIP folder or using cloud storage services like OneDrive, which allows you to share files and folders easily by sending a link instead.

Top MSN Windows Live Assistance - Hotmail customer service problems

Click the link above to get answers to just about any MSN Windows Live Assistance - Hotmail customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to MSN Windows Live Assistance - Hotmail, and their purpose. Are any of these similar to the reason you are trying to call?
Login issue: "I can't get into my Hotmail."
- From a call lasting 1m 47s , Mar 30, 2024 8:33 PM

More MSN Windows Live Assistance - Hotmail Customer Service Contacts

There are of course other ways to contact MSN Windows Live Assistance - Hotmail customer service besides the phone. Below we list the best ones, by medium.

MSN Windows Live Assistance - Hotmail Customer Help Desk / Web Support

windows.microsoft.com - Customer Service
Online customer service support
As a last, sometimes only, resort- MSN Windows Live Assistance - Hotmail customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is MSN Windows Live Assistance - Hotmail's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MSN Windows Live Assistance - Hotmail agent. This phone number is MSN Windows Live Assistance - Hotmail's best phone number because 3,036 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-234-6020 include Account Access, Hacked Account, Reset Password, Technical Support, Two Factor Authentication and other customer service issues. Rather than trying to call MSN Windows Live Assistance - Hotmail first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, MSN Windows Live Assistance - Hotmail has 1 phone number. It's not always clear what is the best way to talk to MSN Windows Live Assistance - Hotmail representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for MSN Windows Live Assistance - Hotmail. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MSN Windows Live Assistance - Hotmail. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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