MLB Shop Customer Service

Phone Number & Contact Info

MLB Shop's Best Phone Number

Toll-free·Calls Customer Service·Most popular MLB Shop number

How do I talk to a live human at MLB Shop?

A:Calling this MLB Shop number should go right to a real human being

Does MLB Shop offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Thursday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this MLB Shop phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this MLB Shop number should go right to a real human being
Below are some clips we've found from MLB Shop's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the m l b dot com online shop. Hi. I am your digital assistant. If you are calling to place a new order, please say yes. Otherwise, say no."
Excerpt from a call with MLB Shop
Friday, January 5, 2024 2:54 PM
In fact, much of this information on this page is superfluous because this MLB Shop phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

MLB Shop operates the call center for this 888-652-7467 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 147 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MLB Shop phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MLB Shop staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call MLB Shop is Saturday. The most busy day to call is Thursday, which averages 183% more phone calls by comparison. Again, this is based on a sample of 147 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call MLB Shop

In summation, the best day to call MLB Shop is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call MLB Shop

Below is a sample of recent calls to MLB Shop, and their purpose. Are any of these similar to the reason you are trying to call?
Order delivery issue: "I was tracking my order and it said it was supposed to arrive tomorrow on the site, but on OnTrack, it said it was delivered yesterday and I haven't received anything."
- From a call lasting 3m 53s , Mar 10, 2024 4:25 PM
Refund request: "I would like to request a refund for my recent order."
- From a call lasting 1m 2s , Mar 5, 2024 4:26 AM
Order issue: "Problem with order."
- From a call lasting 1m 25s , Mar 1, 2024 11:03 PM
Order status inquiry and cancellation: "I placed an order in February and it keeps saying it's delayed, how much longer will it take?"
- From a call lasting 9m 20s , Feb 29, 2024 2:08 PM
Issue with undelivered order: "I was calling about my order. I didn't receive any of it, but it says it's delivered."
- From a call lasting 6m 49s , Feb 6, 2024 10:56 PM
Tracking undelivered order: "I was wondering where my order is, it shows online that it was delivered today but I never received it."
- From a call lasting 11m 31s , Feb 6, 2024 2:35 AM
Lost order, need replacement: "UPS confirmed they lost the order, need a claim filed and a new package sent."
- From a call lasting 6m 15s , Jan 5, 2024 2:54 PM
Connection issue: "Can you hear me?"
- From a call lasting 2m 39s , Jan 2, 2024 4:33 PM

Conclusion and closing notes

This is MLB Shop's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MLB Shop agent. This phone number is MLB Shop's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-652-7467 include and other customer service issues. Rather than trying to call MLB Shop first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, MLB Shop has 1 phone number. It's not always clear what is the best way to talk to MLB Shop representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for MLB Shop. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MLB Shop. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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