MCI Customer Service

Phone Number & Contact Information

888-624-5622
Toll-free·Calls The Neighborhood Customer Service·Most popular MCI number
Q:How do I get a live human at MCI?
A:Press 2 for other options, then press 2 again. Must choose options 1-4.
Q:Does MCI offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Friday.

More MCI Customer Phone Numbers

800-444-2222 - Business Accounts
Toll-free · This is the Business department · First, we will need to confirm your phone number. The recording will repeat the number you are calling from and ask you to press 1 if this is the number you are calling about or press 2 if it is not the number you are calling about.
800-444-1872 - Member Services
Toll-free · Listen to the phone and follow the prompts · To make a payment by credit card or check by phone, press 1. To find out about other payment options, press 2. To speak to a customer service representative, press 3.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this MCI phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 for other options, then press 2 again. Must choose options 1-4.
Here is how our research team describes the way the MCI phone system greets you: First, we will need to confirm your phone number. The recording will repeat the number you are calling from and ask you to press 1 if this is the number you are calling about or press 2 if it is not the number you are calling about.
Below are some clips we've found from MCI's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Neighborhood built by MCI. To provide you with the best service, I just need to confirm the telephone number you're calling about. If yes, press one. If that's not the number you're calling about, press two for more options."
Excerpt from a call with MCI
Wednesday, February 28, 2024 10:02 PM
They may ask you to enter information with the dial pad
"Thank you for calling The Neighborhood, built by NCI. To provide you with the best service, I just need to confirm the telephone number you're calling about.
If yes, press one. If that's not the number you're calling about, press two for more options.
To enter the number you're calling about, press one."
Excerpt from a call with MCI
Thursday, February 15, 2024 2:34 PM

What are the hours and when should I call?

MCI operates the call center for this 888-624-5622 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 377 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MCI phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MCI staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call MCI is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 377 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call MCI is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that MCI staffs the call center well on Monday.

Conclusion and closing notes

This is MCI's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MCI agent. This phone number is MCI's best phone number because 2,262 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-624-5622 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call MCI first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, MCI has 3 phone numbers. It's not always clear what is the best way to talk to MCI representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for MCI. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MCI. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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