A:Press 2, the press 5.Our free phone can also navigate phone menus to get a live human at Lutron for you.
Q:
Does Lutron offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Tuesday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Lutron below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Lutron phone number to document the phone system.
Here is how our research team describes the way the Lutron phone system greets you: Hi, thanks for calling Lutron Electronics. Which of the following options can we help with today for installation and programming? Press 1 for tech support. For pricing or order-related questions, press 2. For customer service or scheduling on-site commercial services, press 3. For help selecting products or obtaining product information, press 4. For all other inquiries, press 7. If you know a 4-digit extension you wish to dial, press the star key now.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, the press 5
Below are some clips we've found from Lutron's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling Lutron Electronics.
Which of the following options can we help with today?
For installation and programming, press one for tech support.
For pricing or order related questions, press two for customer service."
Excerpt from a call with Lutron
Monday, January 22, 2024 7:29 PM
The first phone menu
"Hi. Thanks for calling Lutron Electronics.
Which of the following options can we help with today?
For installation and programming, press one for tech support.
For pricing or order related questions, press two for customer service."
Excerpt from a call with Lutron
Tuesday, March 26, 2024 2:14 PM
After you press 2
"For lighting customer service, including pricing and availability, press five.
Or to return to the main menu, press the star key.
For help selecting products or need product info for help selecting the right product, press one.
For shades customer service, including quotes, press two."
Excerpt from a call with Lutron
Monday, January 22, 2024 7:29 PM
What are the hours and when should I call?
Lutron operates the call center for this 844-588-7661 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 37 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Lutron call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lutron phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lutron staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Lutron is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 37 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Lutron is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Lutron staffs the call center well on Tuesday.
Why Customers Call Lutron
Below is a sample of recent calls to Lutron, and their purpose. Are any of these similar to the reason you are trying to call?
App not functioning: "Now when I click the app, it it won't let me in."
- From a call lasting 17m 17s , Oct 30, 2024 12:27 AM
Expressing satisfaction: "Beautiful. Thank you."
- From a call lasting 4m 51s , Jul 9, 2024 12:18 PM
Clarifying dimmer switch compatibility: "Can my electrician use the Lutron diva d v c l dash one five three p r dimmer instead of the one five three p?"
- From a call lasting 12m 3s , May 18, 2024 5:58 PM
Tracking number request: "I need the tracking numbers for the orders sent to Florida and the ones received in mid-February."
- From a call lasting 13m 14s , Mar 26, 2024 2:14 PM
Order follow-up request: "I've been trying to reorder shades for two months, seems like fifteen different people have been handling it."
- From a call lasting 25m 28s , Mar 25, 2024 8:56 PM
Seeking dimmer switch replacement: "I'm looking for a replacement dimmer switch for my cracked twenty-two-year-old rocker switch."
- From a call lasting 24m 15s , Feb 21, 2024 2:02 PM
Ordering replacement rocker switch: "I have some rocker switches in my house that are broken and cracked, and I would like to order replacements in a cream color with a smooth finish."
- From a call lasting 7m 44s , Feb 21, 2024 1:53 PM
Troubleshooting dimmer switch: "I turned it on to shave, and then I couldn't turn it off."
- From a call lasting 13m 55s , Jan 22, 2024 7:29 PM
More Lutron Customer Service Contacts
There are of course other ways to contact Lutron customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Lutron will reply our your email.
Conclusion and closing notes
This is Lutron's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lutron agent. This phone number is Lutron's best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-588-7661 include and other customer service issues. Rather than trying to call Lutron first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Lutron has 1 phone number. It's not always clear what is the best way to talk to Lutron representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Lutron. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lutron. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.