Lonely Planet Customer Service

Phone Number & Contact Info

Lonely Planet's Best Phone Number

Toll-free·Calls Customer Service·Most popular Lonely Planet number

How do I talk to a live human at Lonely Planet?

A:Must choose an option 1-2 then follow prompts.

Does Lonely Planet offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Lonely Planet phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-2 then follow prompts.
Here is how our research team describes the way the Lonely Planet phone system greets you: Thank you for calling Lonely Planet. For online shop support, please press 1. For retailer inquiries, please press 2.

What are the hours and when should I call?

Lonely Planet operates the call center for this 800-275-8555 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 368 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lonely Planet phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lonely Planet staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Lonely Planet is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 368 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Lonely Planet

In summation, the best day to call Lonely Planet is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Lonely Planet staffs the call center well on Friday.

Why Customers Call Lonely Planet

If you have time to do a bit of reading before you call Lonely Planet, we recommend you read over some of our problem-specific articles.

Are Lonely Planet guidebooks updated regularly?

Yes, Lonely Planet guidebooks are updated regularly to ensure accurate and reliable information. We understand the importance of providing travelers with up-to-date content, so our team of expert writers continuously researches and revises our guidebooks. These updates range from minor changes in hotel contact details to major updates on transportation systems, attractions, and new dining options. Additionally, our thorough revision process involves on-the-ground visits, consulting with local experts, and gathering feedback from travelers. Furthermore, we have an innovative digital platform that allows us to disseminate immediate updates to our guidebooks, guaranteeing that our readers have the most current information at their fingertips. Trust Lonely Planet guidebooks to stay current and enhance your travel experience.

What is Lonely Planet's cancellation policy for bookings?

Lonely Planet's cancellation policy for bookings allows customers to cancel their bookings up to a certain period before the start of the trip. If cancellation is made within this timeframe, customers may be eligible for a refund, which may be subject to a cancellation fee. The specific cancellation period and fee may vary depending on the type of booking and the terms and conditions set by each service provider. To cancel a booking, customers need to contact Lonely Planet's customer service and provide the necessary details. It is recommended to review the terms and conditions of the booking before making any cancellations, as exclusive offers or non-refundable rates may have different cancellation policies.

What payment methods are accepted on the Lonely Planet website?

On the Lonely Planet website, you can conveniently make your purchases using various payment methods. We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer the option to pay through PayPal, a secure and trusted online payment platform. For customers in certain countries, we also accept local payment methods such as iDEAL (Netherlands), Sofort (Germany), and Alipay (China). Rest assured that we prioritize the security of your financial information and use industry-standard encryption methods to safeguard your transactions. Please note that payment options may vary depending on your location and the specific product or service you are purchasing.

Top Lonely Planet customer service problems

Click the link above to get answers to just about any Lonely Planet customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Lonely Planet Customer Service Contacts

There are of course other ways to contact Lonely Planet customer service besides the phone. Below we list the best ones, by medium.

Lonely Planet Customer Help Desk / Web Support

support.lonelyplanet.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Lonely Planet customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Lonely Planet's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lonely Planet agent. This phone number is Lonely Planet's best phone number because 2,208 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-275-8555 include and other customer service issues. Rather than trying to call Lonely Planet first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Lonely Planet has 1 phone number. It's not always clear what is the best way to talk to Lonely Planet representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Lonely Planet. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lonely Planet. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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