LogMeIn Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at LogMeIn?
A:Calling this LogMeIn number should go right to a real human being. You can also use our free service that can talk to LogMeIn for you and report back. Q:
Does LogMeIn offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 2am-7pm EST. The least busy day is Monday, and the most busy day is Friday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for LogMeIn below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this LogMeIn phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this LogMeIn number should go right to a real human being
Below are some clips we've found from LogMeIn's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thanks for calling GoTo. We make IT easy anywhere.
How can we help you? You can say things like technical support, go to resolve sales."
Excerpt from a call with LogMeIn
Monday, January 15, 2024 8:22 PM
In fact, much of this information on this page is superfluous because this LogMeIn phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
LogMeIn operates the call center for this 866-478-1805 phone number Mon-Fri 2am-7pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 147 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the LogMeIn call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this LogMeIn phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like LogMeIn staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call LogMeIn is Monday. The most busy day to call is Friday. Again, this is based on a sample of 147 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.
The best time to call LogMeIn
In summation, the best day to call LogMeIn is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that LogMeIn staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call LogMeIn
If you have time to do a bit of reading before you call LogMeIn, we recommend you read over some of our problem-specific articles.
Is LogMeIn secure to use?
LogMeIn takes security exceptionally seriously. We prioritize protecting our users' data and privacy. Our platform incorporates industry-leading security measures to ensure a secure experience. All communication between devices is encrypted using strong SSL/TLS protocols. We employ robust authentication methods and offer features like multi-factor authentication to add an extra layer of protection. LogMeIn utilizes secure data centers that adhere to rigorous security standards and undergo regular audits. Our infrastructure is designed to safeguard against potential threats, including unauthorized access and data breaches. Additionally, we follow best practices and keep up with the latest security advancements. Rest assured, LogMeIn provides a secure environment for remote access, file sharing, and collaboration, ensuring the confidentiality and integrity of your data.
Can I access LogMeIn from any device?
Yes, LogMeIn can be accessed from any device with internet connectivity. Whether you are using a desktop computer, laptop, tablet, or smartphone, you can easily connect to your LogMeIn account from anywhere. LogMeIn offers cross-platform compatibility, supporting Windows, macOS, iOS, and Android operating systems. This allows you to remotely access and control your computers, files, and applications seamlessly from any device. With LogMeIn's cloud-based technology, you can securely connect to your devices with just a few clicks, making it convenient and flexible for individuals or businesses that require remote access. No matter the device you have at hand, LogMeIn ensures accessibility and productivity wherever you go.
Can multiple users access the same computer through LogMeIn?
Yes, LogMeIn allows multiple users to access the same computer. With LogMeIn's multi-user functionality, several users can remotely connect to and control the same computer simultaneously. Each user can log in using their own unique credentials, ensuring individual and secure access. This feature is particularly helpful for teams collaborating on projects, remote troubleshooting, or providing support. The multi-user capability is available across all LogMeIn products, enabling seamless and efficient remote access for a wide range of purposes. It simplifies collaboration, enhances efficiency, and eliminates the need for physical presence, making LogMeIn an ideal solution for remote work, IT support, and remote access needs.
Top LogMeIn customer service problems
Click the link above to get answers to just about any LogMeIn customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is LogMeIn's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a LogMeIn agent. This phone number is LogMeIn's best phone number because 882 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-478-1805 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call LogMeIn first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, LogMeIn has 1 phone number. It's not always clear what is the best way to talk to LogMeIn representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for LogMeIn. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like LogMeIn. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.