Calls Customer Service·Most popular LiveChat number
Q:
How do I talk to a live human at LiveChat?
A:Calling this LiveChat number should go right to a real human being.
Q:
Does LiveChat offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.How is this calculated?
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this LiveChat phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this LiveChat number should go right to a real human being
In fact, much of this information on this page is superfluous because this LiveChat phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
LiveChat operates the call center for this 617-275-2400 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this LiveChat phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like LiveChat staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call LiveChat is Wednesday.The most busy day to call is Tuesday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call LiveChat
In summation, the best day to call LiveChat is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that LiveChat staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
More LiveChat Customer Service Contacts
There are of course other ways to contact LiveChat customer service besides the phone. Below we list the best ones, by medium.
Click "Chat now" in the bottom right corner of the page
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, LiveChat provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and LiveChat will reply our your email.
As a last, sometimes only, resort- LiveChat customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is LiveChat's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a LiveChat agent. This phone number is LiveChat's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 617-275-2400 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call LiveChat first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or chat or web. In total, LiveChat has 1 phone number. It's not always clear what is the best way to talk to LiveChat representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for LiveChat. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like LiveChat. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.