Lifeproof Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Lifeproof?
Q:
Does Lifeproof offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Monday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Lifeproof below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Lifeproof phone number to document the phone system.
Here is how our research team describes the way the Lifeproof phone system greets you: To enter your order number, press 1, or say yes. If you do not have your order number, press 2, or say no.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2, then Say, "No".
Below are some clips we've found from Lifeproof's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"We've officially joined the OtterBox family, and our awesome Otter can't wait to provide you with the same great care you've come to expect and love.
Let's get started. If you would like to enter your order number, press one or say yes."
Excerpt from a call with Lifeproof
Tuesday, July 9, 2024 3:22 PM
The first phone menu
"We've officially joined the OtterBox family.
And our awesome otters can't wait to provide you with the same great care you've come to
expect and love.
Let's get started. If you would like to enter your order number, press one or say yes.
If you do not know your order number, press two or say no."
Excerpt from a call with Lifeproof
Friday, January 5, 2024 5:09 PM
What are the hours and when should I call?
Lifeproof operates the call center for this 888-533-0735 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 143 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Lifeproof call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lifeproof phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lifeproof staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Lifeproof is Sunday. The most busy day to call is Friday, which averages 825% more phone calls by comparison. Again, this is based on a sample of 143 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Tue
- Wed
- Thu
- Fri
- Busiest
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.
The best time to call Lifeproof
In summation, the best day to call Lifeproof is Thursday.
Why Customers Call Lifeproof
If you have time to do a bit of reading before you call Lifeproof, we recommend you read over some of our problem-specific articles.
What is the Lifeproof warranty policy?
The Lifeproof warranty policy ensures that customers receive durable and reliable products backed by a strong guarantee. Lifeproof offers a limited warranty that covers any defects in materials or workmanship for a period of one year from the date of purchase. This warranty applies to Lifeproof cases, covers, and other products, protecting against issues such as cracks, leaks, or breakages that occur under normal usage conditions. Lifeproof's commitment to quality means that if a product is deemed faulty within the warranty period, customers can request a replacement or refund. It's important to note that the warranty does not cover damages resulting from accidents, misuse, or negligence. To initiate a warranty claim, customers must contact Lifeproof's customer service team directly, providing proof of purchase and details of the issue encountered. With Lifeproof's warranty policy, customers can have peace of mind knowing their investment is protected.
What is the return policy for Lifeproof products?
Lifeproof understands that sometimes products may not meet your expectations. To ensure customer satisfaction, we offer a hassle-free return policy. If you are unhappy with your Lifeproof product, you have 30 days from the date of purchase to return it for a refund or exchange. The product must be in its original packaging and in a resalable condition. Proof of purchase is required. To initiate the return process, simply contact our customer service team, providing the order details and reason for return. Our dedicated team will guide you through the process and ensure a smooth experience. At Lifeproof, we value your satisfaction and aim to provide quality products backed by exceptional customer service.
Do Lifeproof cases work with screen protectors?
Yes, Lifeproof cases are designed to work with screen protectors. These cases are specifically engineered to provide all-around protection for your device, including the screen. Lifeproof understands the importance of maintaining a clear and scratch-free screen, which is why their cases are built to accommodate the use of screen protectors. The precise design and fit of Lifeproof cases ensure that screen protectors are not compromised or hindered in any way. Whether you prefer tempered glass or film screen protectors, Lifeproof cases create a secure and reliable enclosure that allows for seamless compatibility and ensures optimal touch sensitivity and viewing clarity. With a Lifeproof case, you can have peace of mind knowing that your device's screen is protected while using any preferred screen protector.
Top Lifeproof customer service problems
Click the link above to get answers to just about any Lifeproof customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Lifeproof, and their purpose. Are any of these similar to the reason you are trying to call?
Privacy screen issue: "It could be the privacy screen."- From a call lasting 1m 4s , Jul 15, 2024 2:16 PM
More Lifeproof Customer Service Contacts
There are of course other ways to contact Lifeproof customer service besides the phone. Below we list the best ones, by medium.
Lifeproof Customer Help Desk / Web Support
As a last, sometimes only, resort- Lifeproof customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Lifeproof's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lifeproof agent. This phone number is Lifeproof's best phone number because 3,588 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-533-0735 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Lifeproof first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Lifeproof has 1 phone number. It's not always clear what is the best way to talk to Lifeproof representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Lifeproof. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lifeproof. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.