Lexar.com Customer Service

Calling Lexar's customer service team is one of the easiest experiences you can get with connecting to a representative. When I dialed Lexar's number, I was on the phone for about 20 seconds before I was immediately directed to a representative. I didn't have to deal with an automated menu or push any buttons to get connected with someone; I was directed right to a representative with no wait time.

When I was connected to Tony, it was hard to understand him at first because of static coming from his end. However, he was able to understand me perfectly fine, and I was able to explain to him that I was getting an error message when I inserted my Lexar flash drive into my computer. I asked if there was a way to troubleshoot without reformatting, and he confirmed that reformatting would erase all of my data, so he'd be happy to help walk me through the needed steps to prevent that.

He asked me to describe the error message, and I offered it back to him. He said that it happens from time to time and asked what version of Windows I was using. I told him I was using Windows 10, and he said there were several troubleshooting forms I could try. He discussed a few options on Lexar's website, including moving part of my data over so that I could at least rescue my important files in a worst-case situation.

He also mentioned that third-party sites could be helpful in this case, as some sites could help get the disk working again even if Windows wasn't reading it properly. He said that the disk would need to be read to use Lexar.com but that even if Windows wasn't reading the disk well enough to access my files, sometimes the site would still be able to read the disk.

Following those explanations, he asked for an e-mail address so that he could send a complete breakdown of the possible solutions he had discussed with me. I provided one, and within 10 minutes, I had an e-mail from Tony that offered several possible solutions I could try to troubleshoot my device without losing any of the data I had stored on it. The e-mail confirmed that I could either call back or reach out to him again through e-mail if I needed additional help with my disk.

Overall, I thought this was an incredibly straightforward call with expert customer service. I got a detailed package of information that could help me solve the problem on my own in a matter of minutes, with almost no wait time needed. The one thing I would change is the opening automated system is a bit hard to hear, as was the initial greeting from Tony. However, since Lexar doesn't use its automated system much and instead directs customers right to a representative, this is only a minor flaw.