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LevelUp Customer Service

Phone Number & Contact Info

LevelUp's Best Phone Number

855-538-3542
Toll-free·Calls Customer Service·Most popular LevelUp number
Q:

How do I talk to a live human at LevelUp?

A:Just wait on the line
Q:

Does LevelUp offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this LevelUp phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait on the line

What are the hours and when should I call?

LevelUp operates the call center for this 855-538-3542 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 74 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this LevelUp phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like LevelUp staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call LevelUp is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 74 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call LevelUp

In summation, the best day to call LevelUp is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this LevelUp number, but it is also the day with the shortest hold times.

Why Customers Call LevelUp

If you have time to do a bit of reading before you call LevelUp, we recommend you read over some of our problem-specific articles.

What is LevelUp?

LevelUp is a mobile payment and digital loyalty app that seamlessly integrates with businesses across various industries. It allows users to make quick, secure, and contactless payments at participating merchants using their smartphones. More than just a payment platform, LevelUp also offers a range of additional features. Users can browse and order from nearby restaurants, saving time by skipping lines and pickup wait times. The app also offers personalized deals and rewards, encouraging customers to return and engage with their favorite businesses. Through LevelUp, merchants can easily manage their loyalty programs, track customer behavior, and access valuable analytics. With its user-friendly interface and broad acceptance, LevelUp provides a convenient and rewarding payment solution that enhances the overall customer experience.

Is LevelUp available internationally?

No, LevelUp is not available internationally. Currently, LevelUp is only available in the United States. However, there are plans to expand its availability to other countries in the future. LevelUp is a mobile payment and rewards app that enables customers to make payments and earn rewards at participating merchants. It offers a convenient and seamless way to order food, pay for purchases, and collect loyalty points. While it may not be accessible globally at the moment, LevelUp's intention is to expand its services globally, providing more users the opportunity to experience its benefits. Stay tuned for updates on LevelUp's international expansion plans.

What payment methods are accepted on LevelUp?

LevelUp accepts various payment methods to ensure convenience for its users. Currently, LevelUp supports payments through major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Users can securely link their cards to their LevelUp account for seamless transactions. Additionally, LevelUp also accepts payments through popular mobile wallets like Apple Pay and Google Pay. This allows users to make quick and secure payments using their smartphones. By offering a range of payment options, LevelUp aims to cater to the preferences of its diverse user base. Whether customers prefer using traditional cards or the latest mobile payment technologies, LevelUp provides a versatile platform for hassle-free transactions.

Top LevelUp customer service problems

Click the link above to get answers to just about any LevelUp customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More LevelUp Customer Service Contacts

There are of course other ways to contact LevelUp customer service besides the phone. Below we list the best ones, by medium.

LevelUp Customer Email Addresses

support@thelevelup.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and LevelUp will reply our your email.

LevelUp Customer Help Desk / Web Support

support.thelevelup.com - Customer Service
Online customer service support
As a last, sometimes only, resort- LevelUp customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is LevelUp's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a LevelUp agent. This phone number is LevelUp's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-538-3542 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call LevelUp first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, LevelUp has 1 phone number. It's not always clear what is the best way to talk to LevelUp representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for LevelUp. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like LevelUp. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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