LevelUp Customer Service Issues

Subject: Issue with Gift Cards at Steak 'n Shake Van Drive, Jackson TN I bought 4 gift cards through the Steak 'n Shake App on March 2, [redacted], for our youth group outing. Unfortunately, the Van Drive location in Jackson TN couldn't scan them on March 3, [redacted]. I still have the physical gift cards. I then added $[redacted] to the app from my credit card but couldn't use it due to spending limits. I ended up spending $[redacted] in gift cards, $[redacted] on the app, and $86.48 on my credit card, totaling $[redacted].48. I request a refund of $[redacted] for the gift cards and $[redacted] added to the app as it was for a church function. The ability to send gift cards via email on the app is convenient but needs improvements. I work in IT and can help with suggestions for enhancement. I have documentation of the process and expenses for reimbursement. Please contact me at [redacted]. Thank you, The Church of Jesus Christ

Hello LVLUP Team, I made a purchase on Friday evening via Paypal using the email [redacted] for 2 shakers and 2 LVL UP boosters. Subsequently, I entered the email [redacted] and then realized I forgot the password. When attempting to reset the password on Web.de, I received an email that I did not recognize. Could you please resend the confirmation email to the email address provided below ([redacted])? If you need any further information for verification, the order is being shipped to [redacted] Bruchsal, Hauslaib 4. I hope you can assist me with this. Thank you very much.