Lancome Customer Service

Phone Number & Contact Info

Lancome's Best Phone Number

Toll-free·Calls Customer Service·Most popular Lancome number·We talk to customer service for you·Skip the wait on hold·Call now

How do I talk to a live human at Lancome?

A:Calling this Lancome number should go right to a real human being You can also use our free service that can talk to Lancome for you and report back.

Does Lancome offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-12am EST. The least busy day is Wednesday, and the most busy day is Tuesday. If the call center is closed, you can schedule a call.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Lancome below.

Let us call and talk to Lancome for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Lancome phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Lancome number should go right to a real human being
In fact, much of this information on this page is superfluous because this Lancome phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Lancome operates the call center for this 800-526-2663 phone number Mon-Fri 8am-12am ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 175 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Lancome call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lancome phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lancome staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Lancome is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 175 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Lancome

In summation, the best day to call Lancome is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Lancome staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Lancome

If you have time to do a bit of reading before you call Lancome, we recommend you read over some of our problem-specific articles.

Are Lancome products tested on animals?

No, Lancome does not test its products on animals. As a brand committed to both quality and ethics, Lancome ensures that all its products are not only safe and effective but also cruelty-free. Since 1989, Lancome has chosen to no longer conduct animal testing on its finished products, and only uses alternative testing methods that are validated by regulatory authorities where required by law. This commitment is upheld globally and applies to all Lancome products, including skincare, makeup, and fragrances. Lancome's dedication to animal welfare is reflected in its membership with the "Leaping Bunny" program, which certifies that no animal testing is conducted at any stage of product development. Choosing Lancome means choosing beauty products that are both glamorous and compassionate.

What are the best-selling products at Lancome?

At Lancome, our best-selling products are known for their exceptional quality and remarkable results. Our customers absolutely adore our Advanced Génifique Youth Activating Serum. This award-winning, anti-aging serum is infused with probiotic extracts, leaving the skin looking radiant, firm, and youthful. Another best-seller is our iconic Hypnôse Drama Mascara. This high-volume mascara provides instant drama and intense lash definition, giving your eyes a captivating look that lasts all day long. Additionally, our Teint Idole Ultra 24H Long Wear Foundation is highly sought after. This foundation delivers flawless, buildable coverage with a matte finish, ensuring a comfortable and long-lasting wear for up to 24 hours. These coveted Lancome products consistently leave our customers feeling beautiful and confident, making them the top favorites amongst our wide range of exceptional offerings.

What is the return policy for Lancome products?

Lancome offers a hassle-free return policy for customers unsatisfied with their purchased products. If you are not completely content with your Lancome purchase, you may return it within 30 days from the date of delivery. The product must be in its original packaging, unused, and accompanied by the original proof of purchase. Returns made through the official Lancome website or by contacting customer service are eligible for a full refund. For items purchased at Lancome counters or retailers, returns are subject to their respective store policies. Please note that shipping fees are non-refundable, and Lancome does not accept returns of samples or promotional items. Remarkably, Lancome stands behind its commitment to customer satisfaction and aims to fulfill all return requests promptly and efficiently.

Top Lancome customer service problems

Click the link above to get answers to just about any Lancome customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Lancome Customer Service Contacts

There are of course other ways to contact Lancome customer service besides the phone. Below we list the best ones, by medium.

Lancome Customer Help Desk / Web Support

lancome-usa.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Lancome customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Lancome's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lancome agent. This phone number is Lancome's best phone number because 1,050 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-526-2663 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Lancome first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Lancome has 1 phone number. It's not always clear what is the best way to talk to Lancome representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Lancome. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lancome. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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