Lacoste Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Lacoste?
Q:
Does Lacoste offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Saturday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Lacoste below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Lacoste phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then 0
Below are some clips we've found from Lacoste's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Lacoste.
For inquiries in the United States, please press one.
For Canadian inquiries in English, please press two."
Excerpt from a call with Lacoste
Monday, April 8, 2024 4:42 AM
What are the hours and when should I call?
Lacoste operates the call center for this 800-452-2678 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 61 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Lacoste call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lacoste phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lacoste staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Lacoste is Tuesday. The most busy day to call is Saturday, which averages 300% more phone calls by comparison. Again, this is based on a sample of 61 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Tue
- Quietest
- Wed
- Thu
- Fri
- Sat
- Busiest
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.
The best time to call Lacoste
In summation, the best day to call Lacoste is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Lacoste staffs the call center well on Tuesday.
Why Customers Call Lacoste
If you have time to do a bit of reading before you call Lacoste, we recommend you read over some of our problem-specific articles.
What is Lacoste known for?
Lacoste is known for its iconic and timeless polo shirts. Renowned for revolutionizing sportswear, Lacoste introduced the first-ever polo shirt in 1933, thus pioneering the concept of stylish and comfortable athletic attire. The brand quickly gained recognition for its signature crocodile logo, representing elegance, grace, and sportiness. Lacoste's polo shirts feature high-quality materials, impeccable tailoring, and a sleek silhouette that effortlessly combine classic sophistication with contemporary trends. Over the years, Lacoste has expanded its product range to include footwear, accessories, and a full range of apparel for men, women, and children. With a legacy rooted in sport and an unwavering commitment to style and innovation, Lacoste remains an iconic and internationally recognized fashion brand.
Are Lacoste products covered by warranty?
Yes, all Lacoste products are covered by a warranty. Lacoste stands behind the quality and craftsmanship of their products and offers a warranty to ensure customer satisfaction. The duration of the warranty may vary depending on the specific product, so it is advisable to consult the product documentation or contact customer support for exact details. The warranty covers manufacturing defects and faults in materials, and Lacoste will repair or replace the product at their discretion within the warranty period. However, the warranty does not cover damages caused by misuse, normal wear and tear, or unauthorized repairs or alterations. To exercise the warranty, customers may need to provide proof of purchase.
What is Lacoste's stance on sustainability?
Lacoste is committed to sustainability and strives to minimize its environmental impact. As a brand, Lacoste has taken several initiatives to promote sustainable practices. They have implemented a strategy called "Clean & Green," which focuses on reducing their carbon footprint, protecting natural resources, and ensuring responsible sourcing. Lacoste aims to use sustainable materials and production processes, working towards greater transparency and ethical standards in their supply chain. They also support initiatives like the Better Cotton Initiative and have reduced water usage in their manufacturing processes. Lacoste is actively exploring innovative solutions to promote circularity and reduce waste, including through recycling programs. Overall, the brand recognizes the importance of sustainability and is dedicated to making responsible choices to preserve the environment.
Top Lacoste customer service problems
Click the link above to get answers to just about any Lacoste customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Lacoste, and their purpose. Are any of these similar to the reason you are trying to call?
Handle on bag warranty: "I've had a hard time getting in touch with someone about the handle on my bag that's cracked."- From a call lasting 9m 58s , Feb 28, 2024 4:54 PM
Return label request: "I need to return a shirt ordered by my son, and I have the order number now to get the return label."- From a call lasting 4m 48s , Jan 5, 2024 1:55 AM
More Lacoste Customer Service Contacts
There are of course other ways to contact Lacoste customer service besides the phone. Below we list the best ones, by medium.
Lacoste Customer Service Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Lacoste provides this option.
Conclusion and closing notes
This is Lacoste's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lacoste agent. This phone number is Lacoste's best phone number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-452-2678 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Lacoste first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Lacoste has 1 phone number. It's not always clear what is the best way to talk to Lacoste representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Lacoste. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lacoste. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.