A:Calling this Krispy Kreme number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Krispy Kreme for you.
Q:
Does Krispy Kreme offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Krispy Kreme below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Krispy Kreme phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Krispy Kreme number should go right to a real human being
Below are some clips we've found from Krispy Kreme's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"If you are calling about the new Krispy Kreme rewards program, please visit w w w dot crispy cream dot com slash rewards for all of your questions including how it works, how it is different from the current program, why did it change, how to enroll, and all other answers to questions you may have.
Hi there.
Thank you for calling Krispy Kreme customer care.
Please listen carefully to the following options as they may have changed.
Save time and go to crispy cream dot com and click on the need help link at the bottom of the page to get answers to your questions, find a location nearest you, or to share your feedback.
To speak with someone regarding your online order, please press one.
If you are calling regarding fundraising information, or to place a fundraising order, please press two."
Excerpt from a call with Krispy Kreme
Thursday, July 11, 2024 9:41 PM
The first phone menu
"Hi there. Thank you for calling Krispy Kreme customer care.
Please listen carefully to the following options as they may have changed.
Save time and go to crispy cream dot com and click on the need help link at the bottom of the page to get answers to your questions, find a location nearest you, or to share your feedback.
If you are calling regarding a sponsorship, or donation request, please press five.
If you are calling about Krispy Kreme products sold at grocery stores, convenience stores, or Walmart locations, please press six.
If you are calling about a recent visit to one of our shops, please press nine to speak with a guest care representative or go to krispy kreme dot com and click on the need help link at the bottom of the page to share your feedback.
To repeat these options, please press seven.
Or to end the call, please press eight or simply hang up.
I cannot hear you.
Hi there. Thank you for calling Krispy Kreme customer care.
Please listen carefully to the following options as they may have changed.
Save time and go to crispy cream dot com and click on the need help link at the bottom of the page to get answers to your questions, find a location near
To speak with someone regarding your online order, please press one.
If you are calling regarding fundraising information, or to place a fundraising order, please press two."
Excerpt from a call with Krispy Kreme
Wednesday, November 19, 2025 7:32 PM
After you press 3
"If you are calling about purchasing a gift card for information about our rewards program, please press one.
To join our rewards program, please press two."
Excerpt from a call with Krispy Kreme
Tuesday, August 20, 2024 2:11 PM
In fact, much of this information on this page is superfluous because this Krispy Kreme phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Krispy Kreme operates the call center for this 800-457-4779 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 211 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Krispy Kreme at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Krispy Kreme phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Krispy Kreme staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Krispy Kreme is Sunday.The most busy day to call is Thursday, which averages 217% more phone calls by comparison.Again, this is based on a sample of 211 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Krispy Kreme is Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Krispy Kreme
Below is a sample of recent calls to Krispy Kreme, and their purpose. Are any of these similar to the reason you are trying to call?
Missing donut packaging: "They don't have the single paper for the people who want to buy donuts."
- From a call lasting 7m 58s , Oct 12, 2025 9:29 PM
Registering a complaint: "I just wanted that to be get registered as a complaint for that store."
- From a call lasting 8m 38s , Oct 10, 2025 9:10 PM
Account locked issues: "Hi. My my account is locked."
- From a call lasting 6m 49s , Feb 7, 2025 4:24 PM
Request for credit: "I just wanna have a credit there so next time I'm in, I can just get my six fresh donuts."
- From a call lasting 8m 50s , Feb 6, 2025 5:30 PM
Issues with online ordering: "I'm trying to place an order for tomorrow so I could have it delivered to the house tomorrow."
- From a call lasting 23m 32s , Sep 4, 2024 2:01 AM
Login issues for rewards: "I was trying to get my little birthday, whatever, that you for the rewards and tried to log in."
- From a call lasting 11m 31s , Aug 29, 2024 9:20 PM
Inquiring about hot light: "If there are specific times that the hot light comes on at Krispy Kreme, it doesn't vary by location."
- From a call lasting 5m 20s , Jul 9, 2024 10:56 PM
Issues with online promo code: "I tried a bunch of different options and types, and it's not working - saying there's no eligible item for the buy one get one for a dollar promo."
- From a call lasting 6m 19s , Jan 13, 2024 3:15 PM
Information about why customers call Krispy Kreme is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Krispy Kreme customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Krispy Kreme's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Krispy Kreme agent. This phone number is Krispy Kreme's best phone number because 75,193 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-457-4779 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Krispy Kreme first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Krispy Kreme has 1 phone number. It's not always clear what is the best way to talk to Krispy Kreme representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Krispy Kreme. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Krispy Kreme. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.