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Kolcraft Customer Service

Phone Number & Contact Info

Kolcraft's Best Phone Number

800-453-7673
Toll-free·Calls Customer Service·Most popular Kolcraft number
Q:

How do I talk to a live human at Kolcraft?

A:Direct to human. No voice mail after hours.
Q:

Does Kolcraft offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8:30am-4:30pm EST. The least busy day is Wednesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Kolcraft phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to human. No voice mail after hours.

What are the hours and when should I call?

Kolcraft operates the call center for this 800-453-7673 phone number Mon-Fri 8:30am-4:30pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 10 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kolcraft phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kolcraft staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Kolcraft is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 10 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Kolcraft

In summation, the best day to call Kolcraft is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Kolcraft number, but it is also the day with the shortest hold times.

Why Customers Call Kolcraft

If you have time to do a bit of reading before you call Kolcraft, we recommend you read over some of our problem-specific articles.

What is the warranty for Kolcraft products?

Kolcraft products are covered by a limited warranty that varies depending on the specific product. Typically, Kolcraft offers a one-year warranty from the date of purchase for most of its products. However, some products may have an extended warranty period of up to ten years. The warranty covers manufacturing defects in materials and workmanship under normal use. It does not cover damages caused by misuse, accidents, or unauthorized repairs. To initiate a warranty claim, customers are required to provide proof of purchase and contact Kolcraft's customer service. The company will assess the claim and, if deemed valid, may offer a repair, replacement, or refund at their discretion. For more detailed warranty information, customers are advised to refer to the specific product's instruction manual or contact customer support.

Are Kolcraft products safe for my child?

Yes, Kolcraft products are designed with your child's safety in mind. We understand that safety is a top concern for parents, and it is our utmost priority. Kolcraft products undergo rigorous testing and meet or exceed all applicable safety standards set by regulatory agencies such as the Consumer Product Safety Commission (CPSC). Our team of experts ensures that our products are made using high-quality materials and adhere to strict manufacturing processes. We also continuously monitor and evaluate our products to identify any potential safety issues. Additionally, we provide clear and detailed instructions for assembly, use, and maintenance of our products to further enhance safety. You can trust in Kolcraft's commitment to producing safe and reliable products for your child.

What are the cleaning instructions for Kolcraft products?

To ensure the longevity and cleanliness of your Kolcraft products, we recommend following these simple cleaning instructions. For cribs, playards, and bassinets, gently wipe surfaces using a soft cloth and mild soap. For removable fabric parts, machine wash on a delicate cycle with cold water, using a mild detergent. Air dry or tumble dry on low to avoid shrinkage. Strollers and car seats should be spot cleaned using a mild soap and water solution. Avoid using bleach, abrasive cleaners, or soaking the products. Wipe dry with a clean cloth. Always consult the product's specific manual for any additional cleaning instructions. Regularly inspect the items for wear and tear, and never use them if they become damaged.

Top Kolcraft customer service problems

Click the link above to get answers to just about any Kolcraft customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Kolcraft Customer Service Contacts

There are of course other ways to contact Kolcraft customer service besides the phone. Below we list the best ones, by medium.

Kolcraft Customer Email Addresses

Tkolton@kolcraft.com - Customer Service
Email address of the President/owner
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Kolcraft will reply our your email.

Conclusion and closing notes

This is Kolcraft's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kolcraft agent. This phone number is Kolcraft's best phone number because 60 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-453-7673 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Kolcraft first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Kolcraft has 1 phone number. It's not always clear what is the best way to talk to Kolcraft representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Kolcraft. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kolcraft. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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