Kobo Books Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Kobo Books customer support.

How do I contact Kobo Books customer service?

A:Kobo Books does not have a customer service phone number, but you can contact them through email, X / Twitter, or their website.
Email is no phone number, but it is a near-ubiquitous form of communication.

Does Kobo Books offer 24 hour customer service?

A:Not by phone. But you can contact Kobo Books 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Kobo Books Customer Service

There are other ways to contact Kobo Books customer service besides the phone. Below we list them by medium, from most to least popular.

Kobo Books Customer Email Addresses

help@kobobooks.com - Customer Service
Customer service email address
24 hours, 7 days
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Kobo Books will reply our your email.

Customer Service on X (formerly Twitter)

twitter.com/kobohelp - Customer Service
Use the link to connect with customer service through Twitter
Mon-Fri 8am-4pm EST
Kobo Books, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Customer Help Desk / Web Support

kobobooks.com - Customer Service
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- Kobo Books customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Kobo Books?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Kobo Books, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What formats are supported by Kobo Books?

Kobo Books supports a wide range of formats to provide versatility for its users. The primary format supported is EPUB, which is the standard format for eBooks. EPUB ensures compatibility across various devices, including Kobo eReaders, smartphones, tablets, and computers. Additionally, Kobo Books also supports PDF, which is useful for documents with complex layouts, graphics, or technical diagrams. Apart from these two main formats, Kobo Books is compatible with various proprietary formats such as MOBI (Kindle format) and CBZ/CBR (comic book formats). Users can easily upload these files to their Kobo library and enjoy their favorite books hassle-free. With support for multiple formats, Kobo Books ensures its customers have the flexibility to read their favorite titles on their preferred devices.

Can I read Kobo Books offline?

Yes, you can read Kobo Books offline. Kobo offers an offline reading feature that allows you to download eBooks to your device for reading without an internet connection. You can simply download the books you want to read, and they will be available for offline access. This feature is particularly useful for users who want to read while traveling or in areas with limited or no internet connectivity. Once the book is downloaded, you can access and read it without the need for an active internet connection. Additionally, any changes made to your reading progress, bookmarks, or notes will be synced across devices once you connect to the internet again. Enjoy uninterrupted reading with Kobo Books offline feature!

What are the supported payment methods on Kobo Books?

Kobo Books supports a variety of secure payment methods for your convenience. We currently accept major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we also accommodate payments made through PayPal, allowing you to connect your account seamlessly with Kobo Books. For customers in specific regions, we offer localized payment options like iDeal in the Netherlands and Sofort in Germany. These methods enable smooth transactions and ensure the safety of your personal information. We continuously strive to expand our payment options to provide you with more flexibility and ease when purchasing your favorite books through Kobo Books.

Top Kobo Books customer problems and solutions

Click the link above to get answers to just about any Kobo Books customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see Kobo Books's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Kobo Books agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Kobo Books anyways and help you with your issue. Over the last 18 months, 1,266 customers like you have come in search of a phone number for Kobo Books and helped us confirm they don't have one. Common reasons that people try to call Kobo Books customer support department include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Kobo Books first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or email or twitter. Unfortunately, right now Kobo Books doesn't have any phone numbers. It's not always clear what is the best way to talk to Kobo Books representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Kobo Books Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Kobo Books, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Kobo Books customers like yourself.

GetHuman does not provide call center services or customer support operations for Kobo Books. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kobo Books. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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