Kobo Books Customer FAQ

Top Answers & How-to Guides

How do I Contact Kobo Books Customer Service?

The question we are asked most often is about how to talk to Kobo Books customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the supported payment methods on Kobo Books?

Kobo Books supports a variety of secure payment methods for your convenience. We currently accept major credit cards such as Visa,...
Ask any question you have about Kobo Books customer service, get an answer now.

Recent Kobo Books Customer Questions

I am calling because I have recently purchased two books and I have the books in my library but I cannot read either of these they show me a few pages and that is all.

It seems like your books may not have downloaded completely. Try deleting the books from your Kobo device or app and then re-downloading them. Here's how: 1. Open your Kobo Library, find the book you want to delete, and then press the more options button (...) next to the title. 2. Click 'Remove', then 'Remove Download'. This will delete the downloaded copy of the book, not the actual book from your library. 3. To re-download the book, simply find it again in your Kobo Library and click the download or read button. Remember to ensure you have a good internet connection during download. If you're still having issues, try restarting your device or app and try again.
Asked Apr 30, 2024 2:17 PM

My Kobo will not start up from sleeping mode and I cannot turn it off or on

It appears your Kobo eReader might be frozen. We suggest performing a basic reset: 1. Use a paperclip to press the small reset button located near the power switch or at the bottom of your Kobo. 2. If it doesn't restart, keep the power button pressed for about 15-20 seconds or until you see the power light flicker. 3. Release the button, then press and hold once more until your eReader starts. If it's still not working, you may need to perform a factory reset. This will erase all your data, so it is a last resort. To do this, press the power and light buttons simultaneously until the factory reset screen appears, then follow the instructions.
Asked Apr 18, 2024 1:40 AM

Kobo is dead but still showing update on screen and won’t charge

If your Kobo eReader is not turning on or charging, try resetting it first. To do this, find the small hole on the bottom of your Kobo, gently insert a paper clip into it until you feel a click. This will trigger a manual reset. If your eReader still does not charge, check if the charging cable and adapter are working by using them on a different device. If they're functioning okay, your Kobo might have a hardware issue. Remember not to force your Kobo to restart if it's updating as it can cause issues with your software.
Asked Apr 13, 2024 5:19 AM

I have a kobo Clara hd which has frozen . I cannot get access to try to rectify it

Sorry to hear you're experiencing issues with your KOBO Clara HD. Try resetting your device. Here's how to do it: 1. Locate the small hole on the bottom of your device. 2. Gently insert a paperclip, or a similar object, into the hole. 3. Press gently until you feel a click. Your device will power off. 4. Press the power button again to turn on your device. After these steps, your Kobo Clara HD should restart and unfreeze. It's also worth noting that whenever your Kobo Clara HD freezes running out of battery might be the cause, so ensure to keep your device fully charged.
Asked Apr 2, 2024 12:35 PM

j'aimerais re-initialiser ma liseuse KOBO. mon compte à été desactivé depuis un certain temps et je ne peux pas le réactiver car je ne connais plus mon mot de passe. Mon adresse mail : wigetp@bluewin.ch

Désolé, mais nous n'avons pas la capacité de gérer les comptes individuels. Cependant, pour réinitialiser votre liseuse KOBO, allez dans "Paramètres", puis "Initialiser" et enfin "Supprimer tous les contenus". Pour réactiver votre compte, visitez le site Web de Kobo et sélectionnez "Mot de passe oublié" pour réinitialiser votre mot de passe. Vous recevrez un email avec les instructions sur l'adresse de courriel associée à votre compte Kobo. Suivez les instructions pour terminer le processus de réinitialisation de votre mot de passe.
Asked Mar 24, 2024 3:16 PM

Help me with my Kobo Books customer service issue


How Do I Download Books I've Purchased from Kobo Books?

You can download books that you bought from Kobo Books to your computer to read them as PDFs or to export to another device. The download...


Can I read Kobo Books on my e-reader?

Yes, you can read Kobo Books on your e-reader. Kobo offers a wide range of e-readers including the Kobo Clara HD, Kobo Forma, Kobo...

Supported Formats

What formats are supported by Kobo Books?

Kobo Books supports a wide range of formats to provide versatility for its users. The primary format supported is EPUB, which is the...

Syncing Progress

Can I sync my reading progress across devices?

Yes, you can sync your reading progress across devices with Kobo Books. The Kobo eReading app allows seamless synchronization of your...

Sharing Books

Can I share my books with friends?

Yes, you can share your books with friends on Kobo Books. Kobo offers a feature called "Reading Life" which allows you to share your...

Returns and Refunds

Can I return or refund a book purchased from Kobo Books?

Yes, you can return or refund a book purchased from Kobo Books. Kobo offers a hassle-free return policy within a specific timeframe....

Offline Reading

Can I read Kobo Books offline?

Yes, you can read Kobo Books offline. Kobo offers an offline reading feature that allows you to download eBooks to your device for...

Payment Methods

What are the supported payment methods on Kobo Books?

Kobo Books supports a variety of secure payment methods for your convenience. We currently accept major credit cards such as Visa,...
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