Kiehl's Customer Service

Phone Number & Contact Info

Kiehl's's Best Phone Number

Toll-free·Calls Customer Service·Most popular Kiehl's number

How do I talk to a live human at Kiehl's?

A:Press 0

Does Kiehl's offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 12 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Kiehl's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0

What are the hours and when should I call?

Kiehl's operates the call center for this 800-543-4572 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kiehl's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kiehl's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Kiehl's is Monday. The most busy day to call is Friday. Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Kiehl's

In summation, the best day to call Kiehl's is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Kiehl's staffs the call center well on Monday.

Why Customers Call Kiehl's

If you have time to do a bit of reading before you call Kiehl's, we recommend you read over some of our problem-specific articles.

What is Kiehl's?

Kiehl's is a renowned skincare brand that offers a wide range of high-quality skincare, haircare, and body care products. Established in 1851 as an old-world apothecary, Kiehl's combines pharmaceutical expertise with natural ingredients to create effective and luxurious products. They focus on formulating products that deliver visible results while maintaining the highest standards of sustainability and ethical sourcing. Kiehl's is committed to providing personalized customer experiences, offering free skincare consultations and samples to ensure customers find the perfect products for their specific needs. With a rich heritage and a dedication to scientific innovation, Kiehl's has become a trusted and beloved brand among beauty enthusiasts worldwide.

Are Kiehl's products tested on animals?

No, Kiehl's products are not tested on animals. We have a longstanding commitment to using alternative testing methods to ensure the safety and efficacy of our products. We prioritize the well-being and welfare of animals, and therefore do not conduct any animal testing during the development or manufacturing process. Kiehl's is a cruelty-free brand that believes in ethical practices, and we actively support the global movement to end animal testing in the beauty industry. We are dedicated to providing you with high-quality, effective skincare products that are both safe for you and our furry friends.

What products does Kiehl's offer?

Kiehl's offers a wide range of skincare, haircare, and bodycare products to address various needs. Their product lineup includes cleansers, toners, moisturizers, serums, masks, and eye care treatments for skincare. They also offer haircare products like shampoos, conditioners, and styling aids. For bodycare, Kiehl's provides options like body moisturizers, body cleansers, and treatments for dry and sensitive skin. Additionally, Kiehl's offers grooming products for men, including face wash, shaving creams, and moisturizers. They have a selection of sunscreen products and offer targeted treatments for specific concerns like acne, aging, dark spots, and hydration. With a strong focus on natural and efficacious ingredients, Kiehl's aims to cater to customers seeking high-quality and diverse personal care solutions.

Top Kiehl's customer service problems

Click the link above to get answers to just about any Kiehl's customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Kiehl's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kiehl's agent. This phone number is Kiehl's's best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-543-4572 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Kiehl's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Kiehl's has 1 phone number. It's not always clear what is the best way to talk to Kiehl's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Kiehl's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kiehl's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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