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Kenwood Customer Service

Phone Number & Contact Info

Kenwood's Best Phone Number

800-536-9663
Toll-free·Calls Customer Service·Most popular Kenwood number
Q:

How do I talk to a live human at Kenwood?

A:Don't press anything, just remain on the line for a representative.
Q:

Does Kenwood offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Kenwood phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, just remain on the line for a representative.
Here is how our research team describes the way the Kenwood phone system greets you: Please have your model number ready, and an agent will be with you shortly.

What are the hours and when should I call?

Kenwood operates the call center for this 800-536-9663 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 363 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kenwood phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kenwood staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Kenwood is Thursday. The most busy day to call is Monday, which averages 129% more phone calls by comparison. Again, this is based on a sample of 363 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
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Quietest
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The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Kenwood

In summation, the best day to call Kenwood is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Kenwood number, but it is also the day with the shortest hold times.

Why Customers Call Kenwood

If you have time to do a bit of reading before you call Kenwood, we recommend you read over some of our problem-specific articles.

What is Kenwood's return policy?

Kenwood's return policy ensures customer satisfaction with their products. If you are not entirely happy with your purchase, Kenwood offers a 30-day return window, starting from the date of purchase. To initiate a return, you should contact our customer service team and provide your order details. The product must be returned in its original condition, including all packaging materials and accessories. Kenwood reserves the right to inspect the returned item before proceeding with the refund. Please note that shipping charges are non-refundable. Once your return is approved, you will receive a refund for the purchase price, which will be issued using the original payment method. Kindly allow a reasonable processing time for the refund to reflect in your account.

What is Kenwood's cancellation policy?

Kenwood's cancellation policy allows customers to cancel their orders within 24 hours of placing them without incurring any charges. If the cancellation request is made after this time frame, customers may be subject to a cancellation fee. The amount of this fee depends on the specific circumstances, such as the type of product or service ordered, and will be communicated to the customer on an individual basis. Kenwood understands that unforeseen circumstances may arise, so they strive to provide flexibility and offer a refund or credit towards a future purchase whenever possible. Customers can contact Kenwood's customer service to initiate the cancellation process or seek clarification regarding their specific situation.

What is the warranty period for Kenwood products?

The warranty period for Kenwood products varies depending on the specific product and region. Generally, Kenwood offers a standard warranty period of one year from the date of purchase for most products. However, some high-end products may come with an extended warranty of two or more years. It is important to check the specific warranty information provided with the product or consult the official Kenwood website for accurate details regarding warranty coverage. Keep in mind that the warranty only covers product defects and malfunctions under normal use conditions. Any damages caused by misuse or unauthorized repairs are not covered under the warranty.

Top Kenwood customer service problems

Click the link above to get answers to just about any Kenwood customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Kenwood, and their purpose. Are any of these similar to the reason you are trying to call?
Missing microphone for unit: "I'm looking for the mic that goes in the back of the head unit so I can talk on the phone, and I can't seem to find it."
- From a call lasting 4m 22s , Jan 4, 2024 7:35 PM

Conclusion and closing notes

This is Kenwood's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kenwood agent. This phone number is Kenwood's best phone number because 1,992 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-536-9663 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Kenwood first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Kenwood has 1 phone number. It's not always clear what is the best way to talk to Kenwood representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Kenwood. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kenwood. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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