Kentucky Utilities Co Customer Service

Phone Number & Contact Info

Kentucky Utilities Co's Best Phone Number

Toll-free·Calls Customer Service·Most popular Kentucky Utilities Co number

How do I talk to a live human at Kentucky Utilities Co?

A:Press 1 at the first menu, then just keep pressing 0 until you get a representative.

Does Kentucky Utilities Co offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Friday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Kentucky Utilities Co phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at the first menu, then just keep pressing 0 until you get a representative.
Here is how our research team describes the way the Kentucky Utilities Co phone system greets you: Residential customers: press 1, Business customers: press 2.
Below are some clips we've found from Kentucky Utilities Co's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Kentucky Utilities and Old Dominion Power. Residential customers, press one. Business customers, landlords, and bill if you are calling about a power outage, downed wire, street light, or any other power problem, press one."
Excerpt from a call with Kentucky Utilities Co
Wednesday, January 3, 2024 6:26 PM

The first phone menu

"Thank you for calling Kentucky Utilities and Old Dominion Power.
Residential customers, press one.
Business customers, landlords, and builders, press two."
Excerpt from a call with Kentucky Utilities Co
Sunday, May 26, 2024 5:50 PM

What are the hours and when should I call?

Kentucky Utilities Co operates the call center for this 800-981-0600 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 128 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kentucky Utilities Co phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kentucky Utilities Co staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Kentucky Utilities Co is Friday. The most busy day to call is Monday, which averages 124% more phone calls by comparison. Again, this is based on a sample of 128 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Kentucky Utilities Co

In summation, the best day to call Kentucky Utilities Co is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Kentucky Utilities Co staffs the call center well on Friday.

Why Customers Call Kentucky Utilities Co

If you have time to do a bit of reading before you call Kentucky Utilities Co, we recommend you read over some of our problem-specific articles.

Is there a deposit required to start service?

Yes, a deposit is required to start service with Kentucky Utilities Co. The amount of the deposit depends on several factors, such as the customer's credit history and payment history. For customers with good credit and payment records, the deposit may be waived. However, for customers with no credit history or a poor payment record, a deposit will be required. The deposit acts as a security measure to ensure that Kentucky Utilities Co will be paid for services provided. It is refundable after 12 months of on-time payments or when the account is closed, provided there are no outstanding charges or fees. Customers can contact Kentucky Utilities Co for more specific information regarding the deposit amount and payment options.

Top Kentucky Utilities Co customer service problems

Click the link above to get answers to just about any Kentucky Utilities Co customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Kentucky Utilities Co, and their purpose. Are any of these similar to the reason you are trying to call?
Billing issue: "The bill says final pay date is 2/6 but they turned it off today."
- From a call lasting 14m 21s , Apr 5, 2024 5:16 PM
Reporting power outage: "Are you aware of the outage in Harrodsburg or not?"
- From a call lasting 3m 35s , Feb 26, 2024 7:37 AM

More Kentucky Utilities Co Customer Service Contacts

There are of course other ways to contact Kentucky Utilities Co customer service besides the phone. Below we list the best ones, by medium.

Kentucky Utilities Co Customer Service on X (formerly Twitter) - Customer Service
Use the link to connect with customer service through Twitter
Kentucky Utilities Co, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Kentucky Utilities Co Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Kentucky Utilities Co customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Kentucky Utilities Co's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kentucky Utilities Co agent. This phone number is Kentucky Utilities Co's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-981-0600 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Kentucky Utilities Co first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Kentucky Utilities Co has 1 phone number. It's not always clear what is the best way to talk to Kentucky Utilities Co representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Kentucky Utilities Co. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kentucky Utilities Co. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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