Kenmore Phone Number

Kenmore is a major American brand of home appliances and electronics. As one of the largest home brands in the US, it isn't surprising that Kenmore gets a lot of requests for customer service.

Why Do People Call Kenmore Customer Support?

People call Kenmore customer service for a range of reasons, including:

• Requesting help in finding a Kenmore retailer
• Questions about proper use and care of Kenmore appliances
• Requests for service and warranty coverage
• Technical support for using the Kenmore website.

Best Practices for Calling Kenmore Customer Service

There are several things that you can do to help ensure that your call to Kenmore customer service is handled quickly and professionally:

• Make sure you are calling the correct number. Kenmore has different numbers for different requests, including ordering parts, arranging for installation, and asking questions about products.
• Before calling, ensure that you have relevant documentation in front of you. These documents might include orders, work requests, invoices, billing statements, warranties and the make and model of your Kenmore appliance.
• If you are calling for help with a malfunctioning appliance or help using the Kenmore website, be close to your computer or appliance so that you and the customer service representative can troubleshoot together.
• Have pen and paper handy so that you can take notes during your call. These notes can be critical in follow-ups with Kenmore customer support.

How do Consumers Feel About Calling Kenmore Customer Service?

Unfortunately, many people have complaints about Kenmore's customer service. While representatives are often courteous and polite, it can be very difficult to receive any sort of follow up when requesting warranty service, parts replacements or refunds.

What Kind of Issues can Kenmore Customer Service Representative Resolve?

A Kenmore customer support agent can answer questions about appliances and other products, troubleshoot problems, arrange for technician visits, and process warranty claims.

What Can't Be Resolved With a Call to Kenmore Customer Service?

Kenmore customer service can set appointments with technicians, but these are often third-party contractors and you may find that it is difficult to coordinate between Kenmore and the contractor if you are having issues with your service.

In addition, Kenmore is sold through some third-party retailers and, as a result, you may find that pricing and service levels vary between retail partners. Kenmore customer service may have limited capabilities when it comes to negotiating conflicts between you and a retailer.

What Should You Do If You Have an Unsuccessful Call with Kenmore?

If you hang up after a call with Kenmore and feel as though your questions were not answered or your concerns were not resolved, don't fret. You may still have a shot at achieving a resolution.

• First, review the notes you took during your call. You may be able to identify areas of misunderstanding.
• Next, call Kenmore customer service back. The next agent you speak to may have undergone better training or simply has more experience on the job. This new agent might be able to resolve your issue.
• If a second call to Kenmore doesn't resolve your issues, use another communication medium. Try one of Kenmore's social media accounts to see if you can get a resolution.
• If Kenmore has contracted with a third-party technician to make repairs or install an appliance, ask your Kenmore customer service agent if he or she can give you the contact information for the contracting company. You may be able to resolve issues on your own.
• If Kenmore remains unhelpful, try contacting the retailer that sold you your appliance. They may be willing to advocate for you with Kenmore or may try to resolve the issue independently as a way of keeping your business.