Kenmore Customer Service

Phone Number & Contact Info

Kenmore's Best Phone Number

Toll-free·Calls Customer Service·Most popular Kenmore number

How do I talk to a live human at Kenmore?

A:Direct to a human

Does Kenmore offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

Kenmore Customer Phone Numbers

Product Questions

Toll-free · 24 hours, 7 days · Press 4, then wait. · For general info, press 1. For repair and service, press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Kenmore phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the Kenmore phone system greets you: For general info, press 1. For repair and service, press 2.
Below are some clips we've found from Kenmore's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the Kenmore customer care hotline. For general information about Kenmore and Kenmore products, press one. For Kenmore repair and service, press two. We'd like your feedback. After speaking with a representative, please remain on the line to participate in a brief two question survey. This call may be monitored or recorded to ensure quality service."
Excerpt from a call with Kenmore
Thursday, January 4, 2024 10:38 PM

The first phone menu

"Thank you for calling the Kenmore customer care hotline.
For general information about Kenmore and Kenmore products, press one.
For Kenmore repair and service, press two."
Excerpt from a call with Kenmore
Wednesday, May 1, 2024 5:28 PM

What are the hours and when should I call?

Kenmore operates the call center for this 844-553-6667 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 149 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kenmore phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kenmore staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Kenmore is Friday. The most busy day to call is Monday, which averages 175% more phone calls by comparison. Again, this is based on a sample of 149 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Kenmore

In summation, the best day to call Kenmore is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Kenmore number, but it is also the day with the shortest hold times.

Calling this Kenmore Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Sep 22, 2023

One of the most confusing things about calling Kenmore with a customer service problem is that where you purchased the product seems to play a large role in the process. In fact, this threw me for a loop the first time I called, and I had to call back a second time because I got confused. If the automated messaging system had clarified that the call was going to be transferred depending upon where I purchased my Kenmore unit, it would have helped with the situation in the long run. Besides that, so long as you have some time to kill, you can eventually talk to a live agent by calling this number.

When you first call Kenmore, you're greeted with a message that thanks you for calling the Kenmore customer care hotline. It then says: "If you need general information about Kenmore or Kenmore products, press 1; For Kenmore repair and service, press 2." I had an issue with my washing machine, so I pressed 2. The next prompt stated: "If you purchased your Kenmore product from Sears or Kmart, press 1. If you purchased it from any other retailer, press 2."

This is where I got confused. I pressed 1, since I purchased my washing machine from Sears. Then, a new voice said: "Thank you for calling Sears Home Services." I actually hung up because I thought I had made a mistake, but apparently, this redirect was intentional. Kenmore will automatically reroute any of your requests for help if you bought a machine through Sears or Kmart.

Once I figured out what was happening, I listened to the rest of the Sears directory, which stated: "If you are calling about repairs, press 1; For parts and part orders placed at Sears.com, press 2; For home warranties and protection inquiries, press 3; For Sears.com orders, press 4; For delivery and installation, press 5; For any other inquiries, press 6."

I chose option 1 because I needed to see if my repair plan was still valid. The voice agent told me that it was unable to pull up my information using my phone number, and it asked if there was another registered number. I chose "no."

Next, it said: "If you are calling about repairs for small appliances or products, such as vacuums or lawn mowers, press 1; Existing appointments, press 2; To schedule a service covered by Sears protection agreements, press 4; To schedule a service covered by a Sears warranty, press 4; For services on a product no longer covered, press 5." Then, finally, it said: "If you are unsure if your product is covered by a protection agreement, press 6."

I chose option 6, and then it told me that the estimated wait time was 23 minutes. At this point, I had already been on the phone for a while, but I had no choice but to wait. At the least the hold music was pleasant.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Kenmore

If you have time to do a bit of reading before you call Kenmore, we recommend you read over some of our problem-specific articles.

What is the warranty period for Kenmore appliances?

The warranty period for Kenmore appliances varies depending on the product. Generally, Kenmore offers a one-year limited warranty on most of their appliances. This warranty covers defects in materials and workmanship and provides repair or replacement services. Some specific appliances, such as refrigerators and washing machines, may come with an extended warranty period. To determine the exact warranty period for a particular appliance, customers can refer to the product documentation or contact Kenmore customer service. Additionally, customers may have the option to purchase an extended warranty or protection plan for longer coverage. Kenmore aims to provide peace of mind to customers by ensuring reliable warranty support for their appliances.

What is the recommended temperature range for a Kenmore freezer?

The recommended temperature range for a Kenmore freezer is between 0°F and 10°F (-17°C and -12°C) to ensure optimal food preservation and prevent bacterial growth. This range maintains the quality and freshness of frozen items for longer periods. Setting the freezer to a temperature below 0°F may cause unnecessary energy consumption without providing any additional benefit. It is important to regularly monitor the temperature and ensure it stays within this recommended range. Temperature fluctuations can occur due to frequent door opening or a loaded freezer, so it is advised to minimize these actions to maintain a consistent temperature. Proper temperature control will help preserve the texture, taste, and overall quality of your frozen food items.

What is the capacity of a standard Kenmore washing machine?

A standard Kenmore washing machine typically comes with a capacity ranging between 3.2 to 6.2 cubic feet. This range allows customers to choose a size suitable for their laundry needs, accommodating various load sizes and types of fabrics. The smaller capacity models, around 3.2 to 4.5 cubic feet, are ideal for singles or smaller households, handling smaller loads efficiently. On the other hand, larger households or those with more laundry demands may opt for larger models with a capacity of 4.5 to 6.2 cubic feet. These washing machines can handle bulkier items, such as comforters or bedding, ensuring efficient and convenient cleaning for a wider range of laundry.

Top Kenmore customer service problems

Click the link above to get answers to just about any Kenmore customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Kenmore, and their purpose. Are any of these similar to the reason you are trying to call?
Need help cleaning oven: "I need to ask somebody how to clean the oven door of a Kenmore electric undercounter oven."
- From a call lasting 10m 38s , May 2, 2024 5:31 PM
Question about removing shipping bolts: "I'm trying to figure out how to remove the shipping bolts from my ten-year-old Kenmore Elite Washer."
- From a call lasting 5m 54s , Apr 1, 2024 4:18 PM
Seeking repair service: "Ma'am, I'm trying to find someone to come fix an error code on it's not under warranty."
- From a call lasting 3m 36s , Mar 11, 2024 1:00 PM
Checking order status: "I need to figure out when my part is coming."
- From a call lasting 2m 14s , Jan 29, 2024 8:18 PM
Ordering refrigerator water filter: "I need to order a filter for my Kenmore refrigerator."
- From a call lasting 11m 1s , Jan 4, 2024 10:38 PM
Request for service technician: "I purchased a refrigerator probably couple years back and about every so often, I have are you a service man? You don't have no technician I could talk to?"
- From a call lasting 2m 49s , Jan 2, 2024 4:39 PM

More Kenmore Customer Service Contacts

There are of course other ways to contact Kenmore customer service besides the phone. Below we list the best ones, by medium.

Kenmore Customer Help Desk / Web Support

kenmore.com - Customer Service
Customer service web support
As a last, sometimes only, resort- Kenmore customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Kenmore's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kenmore agent. This phone number is Kenmore's best phone number because 3,642 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-553-6667 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Kenmore first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Kenmore has 2 phone numbers. It's not always clear what is the best way to talk to Kenmore representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Kenmore. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kenmore. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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