Kaiser Permanente - Georgia Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Kaiser Permanente - Georgia?
Q:
Does Kaiser Permanente - Georgia offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Monday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Kaiser Permanente - Georgia below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Kaiser Permanente - Georgia phone number to document the phone system.
Here is how our research team describes the way the Kaiser Permanente - Georgia phone system greets you: Are you calling about questions regarding the COVID virus? Please say yes or no.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: At the first menu, press 5. Then press 0. Next, say "Not a member." Then press 0.
Below are some clips we've found from Kaiser Permanente - Georgia's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling Kaiser Permanente, Georgia.
Or visit the nearest emergency room. For medical emergencies, call nine one one or visit the nearest emergency room.
This call may be monitored or recorded.
Main menu. Which of the following would you like?
Say prescription refills or press one. Lab results, two.
Primary care appointments, three. Member services, four.
Advice, five. Or to request appointments with a specialist, you can say specialty appointment or press six."
Excerpt from a call with Kaiser Permanente - Georgia
Tuesday, June 11, 2024 3:19 PM
What are the hours and when should I call?
Kaiser Permanente - Georgia operates the call center for this 800-611-1811 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 53 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Kaiser Permanente - Georgia call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kaiser Permanente - Georgia phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kaiser Permanente - Georgia staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kaiser Permanente - Georgia is Saturday. The most busy day to call is Thursday, which averages 2300% more phone calls by comparison. Again, this is based on a sample of 53 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Tue
- Wed
- Thu
- Busiest
- Fri
- Sat
- Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.
The best time to call Kaiser Permanente - Georgia
In summation, the best day to call Kaiser Permanente - Georgia is Tuesday.
Why Customers Call Kaiser Permanente - Georgia
If you have time to do a bit of reading before you call Kaiser Permanente - Georgia, we recommend you read over some of our problem-specific articles.
What hospitals are in the Kaiser Permanente network in Georgia?
Kaiser Permanente in Georgia has a network of several hospitals that offer high-quality care. These hospitals include the Atlanta Medical Center, Northside Hospital, Piedmont Atlanta Hospital, DeKalb Medical Center, and Emory University Hospital. These facilities are renowned for their excellence in patient care, advanced medical technology, and experienced healthcare professionals. By being a part of the Kaiser Permanente network, members in Georgia have access to a wide range of specialized services and treatments, ensuring comprehensive and coordinated care. The collaboration with these esteemed hospitals reflects Kaiser Permanente's commitment to providing its members with exceptional healthcare options throughout the state of Georgia.
What preventive services are covered by Kaiser Permanente in Georgia?
Kaiser Permanente in Georgia provides a comprehensive range of preventive services aimed at promoting well-being and preventing illness. These services typically include but are not limited to immunizations for children and adults, annual physical exams, screenings for conditions like diabetes, high blood pressure, and cancer, as well as counseling on tobacco cessation, nutrition, and mental health. Additionally, preventive services for women encompass well-woman exams, mammograms, contraceptive counseling, and sexually transmitted infection screenings. Certain preventive medications, such as birth control and vaccines, may also be covered. However, the exact coverage may vary based on individual plans. It is advisable to consult the specific plan documents or contact Kaiser Permanente for further clarification on the preventive services covered in Georgia.
What health insurance plans does Kaiser Permanente offer in Georgia?
Kaiser Permanente offers a range of health insurance plans in Georgia that cater to different needs and budgets. These include individual and family plans, employer-sponsored plans, Medicare Advantage plans, and Medicaid plans. With their individual and family plans, individuals and families can access comprehensive coverage and a wide network of doctors and specialists. For employers, Kaiser Permanente offers group plans that provide affordable coverage options and access to a broad network of healthcare providers. Medicare beneficiaries can choose from various Medicare Advantage plans offered by Kaiser Permanente, which often provide additional benefits beyond Original Medicare. Lastly, Kaiser Permanente offers Medicaid plans for low-income individuals and families, ensuring access to quality healthcare services. With this range of options, Kaiser Permanente aims to provide comprehensive health insurance coverage to meet the diverse needs of the Georgia population.
Top Kaiser Permanente - Georgia customer service problems
Click the link above to get answers to just about any Kaiser Permanente - Georgia customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Kaiser Permanente - Georgia, and their purpose. Are any of these similar to the reason you are trying to call?
Making payment for billing: "I would like to make a payment, please."- From a call lasting 14m 16s , Jan 17, 2024 4:57 PM
Conclusion and closing notes
This is Kaiser Permanente - Georgia's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kaiser Permanente - Georgia agent. This phone number is Kaiser Permanente - Georgia's best phone number because 1,602 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-611-1811 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Kaiser Permanente - Georgia first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Kaiser Permanente - Georgia has 1 phone number. It's not always clear what is the best way to talk to Kaiser Permanente - Georgia representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kaiser Permanente - Georgia. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kaiser Permanente - Georgia. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.