K-Swiss Customer Service

Phone Number & Contact Info

K-Swiss's Best Phone Number

Toll-free·Calls Customer Service·Most popular K-Swiss number

How do I talk to a live human at K-Swiss?

A:Calling this K-Swiss number should go right to a real human being

Does K-Swiss offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-4pm PST. The least busy day is Thursday, and the most busy day is Monday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this K-Swiss phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this K-Swiss number should go right to a real human being
Below are some clips we've found from K-Swiss's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling k Swiss. This call may be recorded for quality and training purposes. Did you know you can also text with us instead? To text with us, press one. Otherwise, stay on the line. And we'll get you to the next available agent."
Excerpt from a call with K-Swiss
Tuesday, January 2, 2024 5:11 PM
In fact, much of this information on this page is superfluous because this K-Swiss phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

K-Swiss operates the call center for this 844-284-1292 phone number Mon-Fri 8am-4pm PT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 56 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this K-Swiss phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like K-Swiss staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call K-Swiss is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 56 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call K-Swiss

In summation, the best day to call K-Swiss is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this K-Swiss number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call K-Swiss

If you have time to do a bit of reading before you call K-Swiss, we recommend you read over some of our problem-specific articles.

What is K-Swiss known for?

K-Swiss is known for its iconic and innovative tennis shoes that combine both style and performance. Established in 1966, K-Swiss quickly gained recognition for introducing the first all-leather tennis shoe, revolutionizing the industry. Over the years, the brand has continued to be associated with excellence in tennis footwear, catering to both professional athletes and casual enthusiasts. K-Swiss shoes are highly regarded for their exceptional quality, comfort, and durability. However, K-Swiss has evolved beyond just tennis footwear and now offers a diverse range of athletic and lifestyle products, including sneakers for running, training, and everyday wear. With a rich heritage and commitment to pushing boundaries, K-Swiss remains a trusted brand in sportswear, synonymous with both performance and style.

What is the return policy for K-Swiss?

K-Swiss has a hassle-free return policy to ensure customer satisfaction. If you are not fully satisfied with your purchase, you can return any unworn and undamaged items within 30 days of delivery. Please ensure that the products are in their original packaging with all tags and labels intact. To initiate the return process, contact our customer service team or use the online returns portal available on our website. Upon inspection and approval, a refund will be issued, excluding any shipping fees. K-Swiss also offers exchanges for different sizes or colors. Please note that personalized or custom-made items cannot be returned unless there is a manufacturing defect. For more detailed information and to start the return process, please visit our website or get in touch with our customer service team.

What is the warranty for K-Swiss products?

K-Swiss offers a limited warranty on their products, ensuring that their items are free from any defects in materials or workmanship. This warranty covers a period of one year from the date of purchase. If any defects are found within this timeframe, customers can choose to either have the product replaced or repaired free of charge, as long as it is deemed a valid warranty claim. However, it's important to note that normal wear and tear, misuse, or damage caused by the customer will not be covered by the warranty. To request warranty services, customers should reach out to K-Swiss customer support with proof of purchase.

Top K-Swiss customer service problems

Click the link above to get answers to just about any K-Swiss customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to K-Swiss, and their purpose. Are any of these similar to the reason you are trying to call?
Quality issue with k-Swiss shoes: "The soles are coming off my k-Swiss shoes and I haven't even worn them much."
- From a call lasting 15m 52s , Jan 2, 2024 5:11 PM

More K-Swiss Customer Service Contacts

There are of course other ways to contact K-Swiss customer service besides the phone. Below we list the best ones, by medium.

K-Swiss Customer Email Addresses

kscs@Kswiss.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and K-Swiss will reply our your email.

K-Swiss Customer Help Desk / Web Support

kswiss.com - Customer Service
Use this link to submit for help online
As a last, sometimes only, resort- K-Swiss customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is K-Swiss's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a K-Swiss agent. This phone number is K-Swiss's best phone number because 336 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-284-1292 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call K-Swiss first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, K-Swiss has 1 phone number. It's not always clear what is the best way to talk to K-Swiss representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for K-Swiss. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like K-Swiss. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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