JustFly Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at JustFly?
Q:
Does JustFly offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 9 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for JustFly below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this JustFly phone number to document the phone system.
Here is how our research team describes the way the JustFly phone system greets you: Welcome to Just Fly. If you have an existing booking number or would like to use your future travel credit or voucher, please press 1. If you would like to make a new booking using a credit card, please press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-2.
Below are some clips we've found from JustFly's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Just Fly. If you have an existing booking number or would like to use your future travel credit or voucher, please press one.
If you would like to make a new booking using a credit card, please press two."
Excerpt from a call with JustFly
Friday, January 5, 2024 12:05 AM
They may ask you to enter information with the dial pad
"Welcome to Justly, your partner for all your travel needs.
For English, press one. Justly.
If you have an existing booking number or would like to use your future travel credit or voucher, please press one.
If you would like to make a new booking using a credit please enter your nine digit booking number."
Excerpt from a call with JustFly
Wednesday, July 17, 2024 8:01 PM
The first phone menu
"Welcome to Justly. Please note, our phone support focuses on urgent travel for flights within the next seventy two hours.
For other inquiries, visit just fly dot com for twenty four seven chat support.
Thank you for your understanding.
If you have an existing booking number or would like to use your future travel credit or voucher, please press one.
If you would like to make a new booking using a credit card, please press two."
Excerpt from a call with JustFly
Thursday, March 21, 2024 8:49 PM
What are the hours and when should I call?
JustFly operates the call center for this 800-717-5015 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 996 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the JustFly call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this JustFly phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like JustFly staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call JustFly is Sunday. The most busy day to call is Monday, which averages 59% more phone calls by comparison. Again, this is based on a sample of 996 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Busiest
- Tue
- Wed
- Thu
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.
The best time to call JustFly
In summation, the best day to call JustFly is Friday.
Why Customers Call JustFly
If you have time to do a bit of reading before you call JustFly, we recommend you read over some of our problem-specific articles.
What is JustFly's baggage policy?
JustFly's baggage policy allows passengers to bring one carry-on bag and one personal item on board for free. The carry-on bag should not exceed the dimensions of 22 x 14 x 9 inches and must fit in the overhead bin. The personal item, such as a purse or laptop bag, should fit under the seat in front of you. Additional checked baggage is subject to fees, and the allowance varies depending on the airline and fare type selected. It is recommended to check the airline's specific baggage policy when booking a flight through JustFly. It is important to note that overweight or oversized bags may incur additional charges. JustFly advises passengers to review the baggage policy carefully to avoid any surprises or inconvenience during travel.
Does JustFly offer travel insurance?
Yes, JustFly offers travel insurance to protect customers' travel plans and give them peace of mind. The travel insurance provided by JustFly includes coverage for trip cancellation, trip interruption, baggage loss or delay, emergency medical expenses, and more. By opting for travel insurance, customers can safeguard their bookings against unforeseen circumstances that may disrupt their travel plans and encounters such as a medical emergency, natural disaster, or airline strike. JustFly's travel insurance ensures that customers are financially protected and can receive reimbursements or assistance when faced with unexpected events during their travels. It is recommended for travelers to explore the details and terms of the insurance coverage and determine which plan best suits their needs before making a purchase.
What payment methods are accepted on JustFly?
JustFly accepts several payment methods to provide convenient options for their customers. You can make your purchases using major credit cards like Visa, Mastercard, American Express, and Discover. Additionally, JustFly also accepts payments made through PayPal, giving you a secure and reliable payment option. It's important to note that the accepted payment methods may vary depending on your location and the specific airline or hotel you choose. Some airlines or hotels may have restrictions or additional requirements for payment. Therefore, it is always recommended to review the billing options provided during the checkout process to ensure that your preferred payment method is accepted for your specific booking.
Top JustFly customer service problems
Click the link above to get answers to just about any JustFly customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to JustFly, and their purpose. Are any of these similar to the reason you are trying to call?
Flight details inquiry: "I have a flight booked with y'all and I just wanted to make sure it was a direct flight and what airplane that's leaving from."- From a call lasting 14m 6s , Jun 4, 2024 2:30 AM
Flight booked to wrong state: "I had booked a flight for Monday for my son, and they put down the wrong state for him to get picked up at."- From a call lasting 13m 43s , May 30, 2024 8:47 PM
More JustFly Customer Service Contacts
There are of course other ways to contact JustFly customer service besides the phone. Below we list the best ones, by medium.
JustFly Customer Help Desk / Web Support
As a last, sometimes only, resort- JustFly customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is JustFly's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JustFly agent. This phone number is JustFly's best phone number because 19,650 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-717-5015 include Refund a Charge, Find My Reservation, Cancelled Flight, Account Access, Delayed Flight and other customer service issues. The JustFly call center that you call into has employees from Westlake, TX / Argentina and is open 24 hours, 7 days according to customers. In total, JustFly has 1 phone number. It's not always clear what is the best way to talk to JustFly representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for JustFly. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like JustFly. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.